About
Location :
Added by Jopie, at 27 July 2016
Opening Hours
- Monday 7:00 AM – 11:00 PM
- Tuesday 7:00 AM – 11:00 PM
- Wednesday 7:00 AM – 11:00 PM
- Thursday 7:00 AM – 11:00 PM
- Friday 7:00 AM – 11:00 PM
- Saturday 7:00 AM – 11:00 PM
- Sunday 7:00 AM – 11:00 PM
Gallery
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15 Reviews
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18 November 2017
Stunning hotel. Friendly staff. Room was spotless and cosy. Would definitely stay here again.
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13 November 2017
Beds uncomfortable. Ignored in the restaurant. Only a fried breakfast on offer
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02 November 2017
Loved it. Rooms tidy, spacious and clean. Great location, close to all shops.
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30 October 2017
Parking has to be validated at the desk and the key entry from the garage isn't functional. The staff was very helpful and friendly and can take care of virtually anything you ask of them.
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12 October 2017
I am very disappointed by the customer service I received at the Harlequin. At 3:30am, after spending hours in A&E with a family member and hardly able to keep my eyes open, I called the hotel to see if they had any room available. I made my way down and was met by two pleasant members of staff. They explained, apologetically, that they would have to charge me the full room rate. The next day I went to get breakfast only to discover the rate was room only. I checked out before 8am to make my way up to the hospital again. I raised my disappointment with the reception staff and they assured me they would follow it up. Three days later, and without it being followed up, I made the call. I spoke with a manager named Martina. I explained my disappointment – that a room, which otherwise would not have been sold, was charged at full rate at 3:30am; that the price was exclusive of breakfast; and that some discretion on the price was not given. I was met with silence initially. All she had to say, and in a flippant tone, was that yes full rate is charged. The lack of empathy is what turned this bad experience into a really negative one and I will not use the hotel again. I was a regular visitor to the restaurant, as were my friends. I find myself telling anyone who will listen about the experience as I’m just so shocked at the way the situation was handled. The Manager had an opportunity to appease my feelings simply by offering empathy and the option to review their policy for others going forward or in fact go one step further and turn my experience into a positive one by offering a small discount of sorts on my next visit. Based on my experience I would advise future customers to not expect high quality customer service from management
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03 September 2017
Love this place couldn't say a bad word about anything will definitely be back again
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03 September 2017
nice hotel , good price and clean . would definitely come back for another stay.
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17 August 2017
The restaurant staff was unhelpful and the plates came out freezing cold. At night the room were too hot and when you opened the windows to cool the room it was very noisy
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09 August 2017
Lunch there yesterday. Waited and waited for the food despite plenty staff on. Gentleman at next table left after sitting for about 20 minutes waiting for order to be taken. Nice modern building but need to improve their service. Would have left if I wasn't a guest of a friend. Not impressed
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15 July 2017
It cost over a 100€ from 2am to 11am with no breakfast . And we were given a room wich was connected to other room with a door and you could hear everything from the next room like they were standing next to me. Absolutely no privacy.
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20 March 2017
Very nice staff and accommodating hotel, had a great stay, there was some unclean stuff in the room, but other than that it was lovely.
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01 February 2017
Very nice modern hotel. Close to the town center with lots of private parking
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01 November 2016
Top hotel with lovely , helpful staff , and the food was excellent. Well worth a stay if your in the area .
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22 October 2016
Stayed here a few times, really cozy and comfortable rooms. Staff are friendly and helpful, it's why I always come back.
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03 August 2016
Food is good and friendly professional staff. Open plan kitchen where chefs are in public eye while cooking your food. Our group of 20 had a great evening at reasonable prices.
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