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Added by Jopie, at 22 November 2016
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11 Reviews
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22 October 2017
Lovely hotel, gentle staff and super bed. Food was delicious, beautifully cooked and delicious veggie options. Leisure centre was an additional luxury after a busy day.
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09 September 2017
Nice hotel, exactly what you'd expect from a top hotel. Not cheap, but not overpriced. Spa and pool is clean and well maintained
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07 September 2017
Top class rooms. Very clean . Bathroom are crystal clean. Good quality service. Best breakfast.
Staff are brilliant. They are ready to help always. I was so delighted with supervisor in breakfast area. She treated everyone royally. She is best with kids. I been there more than 10 times now. 100% satisfied.response / report this review -
06 September 2017
Beautiful location. Hotel was spotless. Rooms very well thought out and modern design. Massive massive super king sized bed with soft pillows. Air conditioning. Turn down service was a nice surprise. Location excellent only a few minutes walk from Eyre square and Latin quarter. Hotel staff very knowledgable regarding locale. Well received information! Breakfast delicious and very good selection. Only issue was unsure of breakfast times as was not stated on arrival or in the guestbook. Staff very friendly and nothing was too much trouble. Cannot wait to return!
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28 August 2017
Best place to stay in Galway. My room had a direct view across the lake. I used to wake up every morning and stare at the lake watching the sun rise slowly over it from my window. The hotel restaurant served great lamb shanks. Location is just 2 min from bus and train station
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11 August 2017
Lovely beds and views worth paying for the business class. Good family pool too. Left feeling relaxed. Had to pay for parking :(
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18 March 2017
Me and my friend stayed one night. Hotel is renovated (at least some areas) and it turns out that it really is needed. We booked twin and access as there wasn't much to choose from booking last minute so we have picked two different rooms to see what would be the difference (I don't mind access rooms as I wasn't expecting it too be just way behind other 4* hotels standards). Selecting our hotel was based on location for this trip - which is perfect in fact. 5 minutes walk from the train station and located basically close to major places in town.
There wasn't anything outstanding about service we've received, however Brendan at the check-out was very customer service oriented - Thank You.
It seem to me it was one of the oldest and most "tired" floor / room / maybe whole hotel I've seen. Rooms are far from being enjoyable. White bulbs for daylight, yellow bulbs for reading (side lamp). Very few TV channels some with breaking image. No radio channels, no music channels no HDMI ports. Mirror placed too high to see yourself while sitting beside the desk - you would face bottom of mirror frame. Shower curtains too short - flooding whole bathroom after one shower (access rm). Towels gets wet too easily as they are too close and too low, no other place to put them. There was clothes retractable string dryer but too close to curtain and not usable for towels. Furniture old, noisy and very tired. Minibar was emptysadly. Available toiletry was basically same products under different label (for example shampoo and shower gel).
Breakfast was served in to our room - hot and Fresh! Thank you.
On the desk, there was a letter explainingrenovation process - too much about the hotel and nothing about their guests. Hotel seem to proud of themselves but in fact there isn't much they could be proud about apart of one only thing that surprised me.
It's difficult to remember all places you would sleep in but I think they do have most amazing mattresses I was ever sleeping on.
While most traveling customers would agree that comfortable and enjoyable sleep is every hotel most important task, taking shortcuts with everything else wouldn't make me personally come back and recommend it - photography is main reason for my journeys and HDMI connectivity is as important to me as anything else most four star hotels does offer but not this one. I was not pleased reading that letter after seeing how poor my room was.response / report this review -
13 March 2017
Great restaurant and room was spacious and clean. Staff were great.
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09 February 2017
The staff were very helpful and welcoming. We stayed here on two occasions. I recommend a room with a water view! In the room they offer a selection of teas and instant coffee. There are wine glasses provided in the room and bottle opener. Great dining options and room service in the hotel, but the location of this hotel is within walking distance to the city center, tons of yummy dining options, and shop street. It is also right across the street from the bus station, so if you're traveling without a car this hotel is in the best location you could ask for!
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31 January 2017
Was there for a fashion event so it was perfect. Large open spaces, clean and tiny, lovely spot of a coffee and relax or work on your laptop etc.
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29 November 2016
Excellent room size. Very comfortable bed. Great location. Very good food both dinner and breakfast. Very attentive to dietary needs. Nice lounge with good music
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