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Added by Jopie, at 05 August 2015
Opening Hours
- Monday 8:30 AM – 5:30 PM
- Tuesday 8:30 AM – 5:30 PM
- Wednesday 8:30 AM – 5:30 PM
- Thursday 8:30 AM – 5:30 PM
- Friday 8:30 AM – 5:30 PM
- Saturday Closed
- Sunday Closed
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9 Reviews
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28 November 2017
Ordered an arysto slider with a light up handle, looks fantastic and very unique. The quality is great, very pleased. Thanks
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20 November 2017
I emails multiple times asking for a replacement part to stop my shower leaking all over the floor, I was even told it would be dispatched. 3 months and 3 more emails later, nothing. At this point they are just blanking me. Finished up getting the part from a 3rd party online. Terrible, terrible customer service.
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18 August 2017
I love Merlyn products - such great quality.
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05 July 2017
I had a Merlyn Series 8 Frameless 1 door cubicle, with a hinged, door fitted, both corners of the door leaked, when I spoke to their after sales dept, they already knew they had a problem with this model because they said there designers were working on a solution, but that wouldn’t be available for another 2 months, so they sent a guy to try and stop the leaks, they didn’t stop, Then Merlyn offered to fit an alternative shower cubicle, which I accepted, they fitted a cubicle with a sliding door, but this only had rollers at the top, none at the bottom, after about 2 weeks the door started to get jammed closed, with me inside, I had to get on my hands ands knees lift the door and try and move the door guide to free the door and let myself out, when I contacted Merlyn the sent a guy to try and fixed the problem, it worked for about 2 weeks again, then started to jam again, Merlyn decided they couldn’t be bothered sending a fitter around again and gave me my money back and basicly said I could get someone else to try and fixed the problem or get a replacement shower from another company. For a company that is supposed to sell luxury products, their after sales service and lifetime guarantee is very very poor.
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21 March 2017
I have a Merlyn shower and whilst it looks beautiful it hasn't lasted. After only a few years of being used the thermostatic cartridge failed. Usually this is not a problem as its a consumable part and can easily be replaced.
After calling, emailing and chasing Merlyn I finally spoke to their technical department who confirmed they no longer make the replacement components and 'I simply need to replace the mixer unit' which is buried in the wall.
My advice - stick to another brand which make replacement parts available. Purchasing from Meryln now could be costly later if replacement parts are required!response / report this review -
28 December 2016
Prospects really well finished, will made, and great after sales service. Only quibble would be the instruction book is a bit light on ' how to' instructions. Diagrams only. .
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25 September 2016
Really upset with this product. Fitted a Merlyn 6 1200mm sliding door and 800mm side panel today and frankly they couldn't have made it harder if they tried. The side panel and shower door use different size profiles to fix to the walls (WHY). The rollers are different from top to bottom with very poor documentation as to which is which. The side panel states a maximum dimension of 780mm which frankly is just wrong. I have been a plumber for 30 years and just feel that this product is badly thought out. I have put this review on because I'm angry. Obviously my time is worth less than good design by this manufacturer.
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05 August 2016
Brilliant.. Great product and fast delivery of spare parts. Thanks
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12 August 2015
bought a Merlyn 6 shower door, got it installed by a professional. The door looks good, but only looks good It does not do the job: the seal at the bottom is so short it does not cover the entire width of the door so i keep having leak in the corners. Contacted their customer service and their support team many times, over emails and over the phone, asking for help, but so far they have not given any constructive help or advice. Poor product, inexistent customer service, inexistent support, will never buy from them ever again and will definitely not recommend them to any relatives or friends.
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