Really easy to use site, plenty of options for cleaners within different price points. I found my cleaner super quick and was very impressed with her first clean and looking forward to continuing the service
I had cleaning a while back where one of my family rings went missing. I have been dealing with Helpling for over a month now with so much back and forth and lack of clarity. It is very unprofessional when responsibility is constantly being put on different people. They said they were going to fast track my issue but still no answer in over 2 weeks. I understand this situation will not happen with everyone using the service, but if something goes wrong with your cleaning it becomes a nightmare.
Cleaner was half an hour late and had very little English. It took two hours to clean two small bathrooms and wash the floor in one bedroom.
When asked if she had cleaned the shower glass, she said she did but it wasn’t done. Same thing with the toilet seat in the spare bathroom.
Before she left, water dropped from her gloves (which I provided) all over the floor in the hall and spare bathroom and made it worse than it actually was.
I ended up cleaning myself after she left and I was shocked that I was charged right away for the full amount despite the very poor quality and less time spent cleaning than originally booked.
Cleaner was one hour late. She could not find the address despite sharing location and giving full address.
Attempted to give directions on the phone but her English was non even basic.
She came across as being very friendly and willing to do the job. I am very pleased with the results. I wish their English was good enough to understand instructions.
By far the best service of this kind I've ever used. They make everything easier.
The only improvement I'd like to see is to make it less cumbersome to update or cancel a recurring appointment. A simple way to do that would be to ask, when changing the next one, if the new schedule should be applied to the whole chain.