Avoid DFS. If it sounds too good to be true. Sofas arrived. Every one of them scuffed. (See pics). The extra money paid for easi gliders is a waste as they fall off and scratch your floors. The legs as you can see are buckling. They sent out a service manager firstly who basically said that the sofa isnt scratching the floor despite the evidence. Second service manager ( and another morning off work ) came out to re-enforce legs because they were all unstable. Legs are already moving ( few weeks later ) and it turns out they have discontinued this design because of known issues. The real problem is they dont call you back. You call them and you are fobbed off. 2 months in and sofas are still not repaired and they are not responding to my emails. Very disappointed.
Daniel was very helpful and informative.He made us laugh a lot.Enjoyed the experience.
Bery wide range of sofa and very nice people helping you our to pick the right one for you.
Beware of this company!!! Never purchase furniture here!!!
I would love to give less than 1 star for this company.i spend 4500 Euro for reclined leather couch which is Italy designed.
After 2 months later it starts bad stretch. I called customer service who send a guy came to check and said its normal. I was totally shocked by what I was told, if the sample in the shop represent as the same as what I have, I would never close to shop at all.
I asked other sofa repairs company, they told me it should not happens in 2 months.
I was waiting for the call back from the DFS for 2 weeks which nobody called me. I rang up the company. Then they told me that they won't fix and exchange the pieces.
So I'm here to tell everyone about my shopping experience, never ever go to this shop,they don't responsible to their faulty products. They only want to rob your money!!!
I deeply regret I ever walked into this store that day 2 months ago.
It's been over 2 months and they weren't able to deliver a coffee table to my place. 2 months.
I spent the last 3 weeks talking to employees at the Blanchardstown store, and they were just useless.
10 calls (maybe more), and 10 times the same useless story.
"I'm sorry but it's the first time I see this case".
So what?
Why do they even take a record of the order then?
If the employees are so useless that they need to talk to the same person 2 or 3 times before actually DOING something, then they should assign a dedicate employee to each order.
Expensive right?
Well, then think about hiring smarter people.
2 months, for a coffee table, and no explanation whatsoever.
And almost 40 euro spent at the phone talking to useless employees.
Worst service and customer service ever seen in my life.
Of course. I will never get into one of your store anymore, and I will strongly discourage anyone doing so.
I hope they will reconsider few of the people who are working in that store.
Worst Experience of Customer Service received. Ordered thousands of euros worth of furniture, when delivered, were not the same as described. Fabric was given instead of leather - which the representative said. Asked to swap/refund for leather ones instead and they refused to do anything, saying they won't do anything, once ordered them, they won't care what you do. When trying to call them, they're never there or they don't ever call back, maybe only once and that's it despite calling multiple times.
Terrible company!!! Completely unprofessional staff made a mistake and left me wait 5 months for a couch! They will never return phone calls. Never use this company especially Blanchardstown.
Just a bunch of xenofobic people who promise absolute fake zero-APR and after call you with million of absurd aspects so they won't find you All surprisingly with foreigners!! I will be happy to buy another sofa in any other place where they care about customers.