Lama servisnya barangnya harus pesan dl
Service Center Samsung resmi yang baru dibuka kembali bulan oktober 2017, dengan design ruang yg lebih rapi dan nyaman akan memaksimalkan kepuasaan anda saat menunggu proses perbaikan. Segala kritik dan saran akan kami dengarkan dan akan kami jadikan acuan untuk memperbaiki pelayanan kami 😊🙏 terimakasih all cuatomer samsung
Although the helped me with my problem as it was just a software problem (no charge). They first opened late 10:10 am without saying nothing. Or opened the door. Just turned the sign. Secondly they told it would take about 30 minutes to re-install the software. It took total of 1,5 hour. Because the person who does that wasn't there yet (they didn't inform me). Asked the person if she could talk English and said no but i heard her helping another person in English (strange). Next to her was a staff member who spoke English because i talked to her the first time. But the second lady didnt asked for her help. Then she got kind of rude with me because apperently i did not understand her. I write it all here and not complain to the manager because i do not have fait in their Indonesian managment. Therefore i hope that some one from Samsung international will read this. And check it out because i believe that Samsung customer service has be all the same where ever and in which country you go. 2 stars because they fixed the problem.
Kaya kuburan, mbanya ga ngerti barang sama sekali dan tidak ramah
CS tidak mengerti produk sehingga ibarat bicara dengan tembok. Tersedia 6 meja CS namun hanya 2 orang CS yg menerima antrian dan 1 orang teknisi yang standby. Menunggu 2 jam hanya untuk giliran antrian 6 orang! Benar2 membuang waktu mencari after sales Samsung!!!
Mudah mudah an dri sekian banyak customer
Hanya saya yg kecewa dengan pelayanan tempat ini..