It's fast food. In general, the chicken is great and the service depends on the person you have assisting you. There is a chance you get bad service or bad chicken but most of the time, you get the service you pay for. The lack of a drive thru and ample parking is the challenge
Bad service, queuing while carrying my crying baby and not get a service!
3 people (KFC employees) behind cashier machine ignoring me even after 2 customers pilfering my line!
Their chicken is among the best in the mall.