Recommended to stay at this hotel because many government officials stay here, so it’s supposed to be OK.
Supposed to spend 2 nights as booked, but changed my flight schedule 1 day earlier, so just spent 1 day.
Check-in process a bit slow, staff didn’t show courteous when welcoming guests.
Room was clean, also with bathroom.
Internet was slow, sometimes no connection.
Swimming pool was OK, a bit small but OK.
Breakfast OK, only tried some food but everything else looked OK, too.
One of beautifully placed hotel in Pekanbaru, in the middle of Riau Street and of course Side to side with Mall Ciputra Seraya make this hotel in strategic one. Although because of pandemic, its become so quite. I hope this pandemic will end soon and we'll see it surrounded by people again
Clean room, great design Tasty food, and friendly staff. Very recommended!!
Really nice hotel , im enjoying my breakfast here 😁
Nice hotel. Good restaurant, very good buffet dinners sometimes. Good breakfast. Little bit far though.
Excellent place to relax and spend good time! people and service is wonderful and rooms are full comfort
Great location, nice and cozy room. Delicious and plentiful variety food. This hotel is one of my fav. Always happy to come back to this hotel
Elegant. Lots of parking space. Good service. Clean and cozy. Next to one of major shopping complexes in Pekanbaru, Ciputra Mal.
Novotel as usual. Room is big, clean and well maintain. Bathroom is good. Located in the middle of the town
Start from breakfast menu:
it's pretty good. But for sushi isn't recommended at all, and if you in rush morning hour you're not suppose to choose the chicken black paper cause it's like a rock!
The room service is good, the interior is nice. But there's nit vanity table for doing my makeup.
The bathroom design is very nice. There are 3 seperate partition for wash, bath and "do your business". But, for the bathroom tools there's no shower cap, cutton bud and comb.
very clean. even for smoking room. all the breakfast menu is sooo delicious ! worth the price.
Best hotel in Pekanbaru. I've stayed in many hotels there but couldn't find a better one than this.
Rooms are neat & clean with all necessary facilities. There are PS4's at the lobby for guests. A mall next building and nearby to Airport.
There was offers on Agoda website from which I booked here at 50 bucks per night.
Foods are served hot and fresh. I mean you can choose ingredients by yourself and the chef will make your order. Like bakmie goreng, mie ayam, pasta, etc
Location is good. Ciputra mall is adjacent to the hotel. Services are good, rooms are cozy & clean but a bit small.in size. The internet is average, breakfast is good considering the price tag. Good value of money.
Room is clean, service good. Spa, gym and swimming pool are available. Good location surround by shopping mall
Nice place to stay.. many variety of food while breakfast.. with good price
Nice hotel, could use better location. Good buffet breakfast. Small, quiet lounge on ground floor.
The hotel's quite new and is strategically located nearby the mall. It is a good fit for in town meetings and workshops. Great variety of food and amazing croissant!
Pros: delicious food, nice location
Cons: nothing in particular
good hotel and good value
Nice and clean room, pretty good buffet spread for breakfast, next to a shopping mall, has wifi (although sometimes the wifi connection can get unstable), and friendly staffs.
Our first choice to stay in Pekanbaru. Clean and good service. Big swimming pool. Good food. Strategic location. The room is big and comfortable.
Came here to see their facilities. I found that they have good safety facilities and awareness. Two thumbs up. Just a minor improvement needed.
It such a good place to stay for those who like to shopping as it is located next to a big shopping center in town.
One of the best and modern hotel in Pekanbaru. The hotel is quite new (thos comment is written in 2017)
Hotel with nice ambience, variative & tasty breakfast, and good location (in terms of it is next to two shopping malls).
no heater on pool. very cold at night and morning.
room are clean.
the menu on the restaurant are not various from day to day.
New hotel, great location next to Ciputra Mall. Bit of smell from the toilet drains, turnoff, needs fixing
New hotel in town. Very modern and comfortable. Many great photo spots around the hotel. Right next to a shopping mall which makes it perfect for a long stay. They also have a wide menu selection for the breakfast buffet.
Ini ketiga kali menginap disini. So far sebetulnya ok.
Tapi saya kecewa ketika telpon ke room service, mau pinjam saringan teh, lalu disampaikan bahwa di Restoran TIDAK PUNYA SARINGAN TEH. Seriously??? Hotel sebesar ini tidak punya saringan teh yang bisa dipinjam memalukan!
This Novotel close to Ciputra Mall, nice place to stay. I was satisfied using 2 function rooms for World Bank meeting. Keep do the best Novotel team.
nice view room and good service
Nice hotel for pekan baru, near Shopping center and food court
Best breakfast buffet ever as there are so many choices. Clean room with nice design and very good wifi connection throughout the hotel. Staff is kind and friendly. Convenient 2 minutes walk to the Mall right beside the hotel. The only bad thing is that it is a hassle to travel from one floor to another floor as you will only be given access to your room floor and other public areas. Would rate it 4.5/5.
Very nice hotel, clean room, excellent service, almost perfect
A new place to stay, good rooms, cozy, strategic location and good foods
Best location in riau street. Side by side with 2 shopping mall and cinema.
love the breakfast menu and dining room. simple and cozy place to relax.
BEST
Spacious Room, Great Balcony, Comfortable Lobby
Chic and modern hotel located next to Ciputra Mall. Dining options are limited. Same menu for both in-room dining and Food Exchange (resturant). High tendency of serving cold food.
New hotel. Modern simple design. Good breakfast quality and food choices.
long check in process. We check in at 3 and still need to wait for the room for an hour