HappyFresh

Location :

Jl. Letjend TB Simatupang Kavling 22-26, Talavera Office Park, Jl. Cilandak Dalam No.3, RT.3/RW.1, Cilandak Bar., Kec. Cilandak, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12430
Added by Jopie, at 09 May 2020

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• Anonymous

  31 May 2021

  First time ever, totally disappointed from their services, keep delaying the order by changing the days and after two day, again received call to delay it for further 3 to 4 days. A order placed on Sunday with delivery on Sunday they are dragging to Thursday. I didn't experience this type of service before. Finally cancelled order and I am not sure how quickly will be able to get the money back. Totally disappointed.

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• Anonymous

  06 April 2021

  Very rude staff. Totally untrustworthy. Price doubled for the same product I ordered after less than one month.

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• Anonymous

  27 September 2020

  Poor quality of goods delivered.
  I was delivered a packet of peas that was not stored properly from the looks of it, they had added the price to the bill by pen and claimed that they had added it in after purchasing from a neighbouring shop (so that customers can't complaint). It has all the symptoms of fraud, I am neither happy nor was my food fresh

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• Anonymous

  22 September 2020

  Tried Happy Fresh service for the first time today and was absolutely turned down by the experience. Two hours before the delivery time, my order status did not change. I got to chat the CS (Febrian) to confirm my order, the order status did change but the CS ended the chat before giving me the information. I found out when I checked my order, quite annoying but anyway problem solved. Got a phone call from the shopper that some of the items are out of stocks, no worries. Moments later I got another call, this time from the driver who informed me that actually my address is out of range (above 6kms), so they cannot deliver my order. First of, I didn't know about this distance rule, secondly, how come the order went in successfully if my address is out of range. OK forget about the rubbish system, why no one checks the address before confirming the order? I talked to 2 people before the driver, yet they didn't inform me this. I finally called the CS to double check, the lady on the phone told me that if I want to WAIT, she will HELP to solve this issue. There were no calls until 4 hours later, I checked the order and it was already cancelled 4 hours ago. Honestly, not only am I disappointed, I am traumatized to use the service ever again. What to expect from a company with broken system and bad customer service? Nothing. Rather than putting ads everywhere, you should invest your money in building your system and people.

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• Anonymous

  16 May 2020

  Usually on time & correct items delivered. Sometimes delivery delayed because of the high volume of business during COVID times, this is understandable. Some issues with missing items were resolved & refunded by Customer Service. Drivers are always excellent

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