Name: Desperados Bar & Mexican Restaurant at Shangri-La Hotel, Surabaya
Address: Jl. May. Jend. Sungkono 120, East Java 60256, Indonesia, ID
Telephone: +62 31 5661550

Desperados Bar & Mexican Restaurant at Shangri-La Hotel, Surabaya is a restaurant, located at Jl. May. Jend. Sungkono 120, East Java 60256, Indonesia. They can be contacted via phone at +62 31 5661550, visit their website www.shangri-la.com for more detailed information.

Location :

Jl. May. Jend. Sungkono 120, East Java 60256

Contacts :

Added by Jopie, at 15 September 2016

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Kevin Carr

07 June 2018

Well appointed, clean and tidy. Friendly staff and relaxing environment. If food quality / slection was a little better then the score would have been a five.
Pankaj Jain

16 May 2018

There was a mess up while I made the booking from the net from your hotel website. I will know the entire implications when I finally get by bill for credit card.

I am very thankful to your duty manager for understanding the matter looking in to it and promising me that if there are any double charges then she is most willing to help me out.

My regret is that when we book on the hotel website there is mention if the Rates with or without breakfast, Another issue I faced was that after making the for check-in on May 12, 2018 and check out on May 15, 2018, a screen popped up saying that my reservation is confirmed for May 10 & 11. It further advised that I contact the hotel for confirmation. My card was charged and I was stuck because I was to arrive in Surabaya only on May 12, 2018 evening. I shared all the mails and whatsapp up messages with the duty manager.

I suggest that there is definite need to look in to the working of your website / portal otherwise it will not be possible to trust your portal for booking and I do not know if I can make a booking by calling your hotel and make a booking without sharing credit card details.
Gerhard Doubell

03 May 2018

The entire visit from reception, Dining, SPA pool area and service all 5 star experience.
A team to recommend and to be proud off. I will recommend them to all.
Kok Cheang Ng

02 May 2018

As expected, Shangri-La always have a large impressive and cosy lobby, although the lobby at Surabaya looks old and tired. All the service staff from Reception, Concierge, Housekeeping, Cafe to Club Lounge are helpful and friendly. My only comment is the Club Lounge which is small for the non smoking area. The snack provided is limited and the alcohol quality is of lower grade compared to my experiences with other club lounges. But overall I am quite happy with my stay.
K De Oliveira

27 April 2018

Amazing hotel. The room I was given upon arrival was better than I expected. The horizon club is also a great luxury touch. The food is to die for and the staff is so nice and helpful it feels like you want to be there for a long time and not go home. Great stay at this place. Faultless. Highly recommendable
Muhammad Irvan Ardiansyah

19 April 2018

Berhubung saya kesini buat urusan seminar jadi hanya bisa review ballroom nya aja. Suasananya cozy banget kaya Indonesia tempo dulu dengan banyak ukiran kayu di lobby & tempat tunggunya luas. Ballroom juga luas, rapi & dingin. Untuk layarnya udah pakai TV besar kaya buat reklame, bukan proyektor lagi.
Kim Ariail

17 April 2018

We live in Surabaya and this was a Staycation/Birthday Celebration for my daughter and I. Our experience was fabulous. The amenities, the food, the pool and the service were wonderful. I enjoyed the value the Horizon Club offered us and the people who made our visit so enjoyable. We will be back.
Danielli Luvita

10 April 2018

I stayed for 2 nights in this hotel, yet I felt dissapointed as there was no ironing board found inside the room, while I have to iron my clothes. However, I found Breakfast were excellent and varies, check-in process was quick and pleasant. Swimming pool was big and nice. Room amenities were also complete.

The things disturbed me were the model of water closet that I was not familiar with, as there was no water spray to clean up, that is usually found in a normal water closet. the other thing was hair dryer that was found in unusual place, in a drawer of a working table, and no iron board inside the room, as usually found in an luxurious hotel.
Rika Ariani

12 March 2018

The hotel staffs were helpful and very polite. There was a leak from my room window during a heavy rain causing a puddle inside my room. I was offered to change rooms but i declined and they cleaned up the puddle and moved the furniture, then gave us a bowl of fruits as an apology. That was okay, but i never expected a leak in a hotel room. There were also hot water repair and construction work which i was informed during check in, but it was a bit uncomfortable. My check out was a bit late because the hotel staffs had their hands full so we got to wait around 20-30 mins. I believe it could be better.
Mauro Ghedin

03 March 2018

From outside it doesn't seems a very nice place but when you go inside is completely an other world. Amazing. There are an Italian restaurant and a pub/club. The restaurant is nice, the services is very good and delicious food. The club have live music but there wasn't a lot of people when I came there.
Abi Nugroho

23 December 2017

Room interior was nice & cozy. Staffs are nice & professional. But the wall between room is quite thin that makes me could hear next door's voices.
Lifa Makarim

18 December 2017

Great hotel with high class service. But there is under construction,, so a little bit uncomfortable.. but new design of the room are really minimalist design.. i love it 😍😍😍
Marco Bakker

15 December 2017

Renovated rooms really well done I must say compliment for that. But they still renovating what they don't mention when you book, what is not fair. When you arrive they tell you about it and you don't have a choice anymore. After several complains they try to find a solution by downgrading with not even a discount on the room they offer complimentary which I don't need. By now we have the same room far away from the renovation and they really did there best to make the room comfortable. Still love this hotel but be aware Shangri-la not to lose guest by doing this. In my opinion it's better to mention it on the website and bookings site's or close also the floors under the renovation area.
Tess McNab

04 December 2017

Excellent staff that go above and beyond. Upgrade to include the horizon lounge is definitely worth it. The new upgraded rooms are perfectly appointed. Highly recommended!
Ioannis Kyriakopoulos

25 November 2017

Very nice hotel with good facilities and friendly staff. Rich breakfast and good restaurants for lunch and dinner. There is also a bar with live music for a couple of drinks at night. Rooms are spacious, clean with mini bar . There is also a mall nearby that can provide further shopping and dining options. The swimming pool area is very attractive with a bar inside the pool. It has a separate section for children.
Marco Dickel

13 October 2017

Clean Hotel Nightstand is rather rude and does not speak English. I had some taxi issues as well as 'guest fee', 500 Baht for anyone that enters the hotel the late was not with you at time of check-in.
Breakfast is really good. Located near beach and some really good German and Austrian restaurants. Bangla Road is about a 5 minute drive away. Several places offer motorcycle rental between 300 and 400 Baht per day.
Other than language barriers and somewhat unfriendly nightstand I had an overall a pleasant stay.
Meinara Iman Dwihartanto

06 October 2017

Susilo Bambang Yudhoyono former Indonesia President love to stay at this hotel everytime he and his family visit Surabaya. Good rooms and good food
Steffi Hariyanto

28 September 2017

Bad food. I went here for my auntie wedding and I didn't like the food. The food isn't fresh for me because when its served, it was cold. But good place.
Dheenaz Malvinas

21 September 2017

Great 5 star hotel in surabaya barat. The jamoo restaurant is the best. Near from tol road
Alessandro Pennini

29 August 2017

The hotel is not so bad, but honestly 5 stars are not full.. Maybe 4 and a half. There are some new rooms and that are so nice. The prices are high level.
Agustinus Nurgoho

06 August 2017

The building is a bit old. Probably needs a lot of refurbishment. The staffs are not too friendly, especially in the restaurants. Overall, nice ambience, good food, great rooms.
Gatot Bagus Santoso

06 July 2017

Good n nice hotel. so the price also higher.. this is the five star hotel
Dessy Buchari

14 June 2017

Best place to stay in Surabaya. The room is spacious & comfortable, good selection for breakfast, and friendly staff. There is also a big mall nearby.
Fero Nia

18 May 2017

The best place for staying in surabaya. The meeting room nice. Buffeet for lunch or dinner were very delicious. Coffee lounge were very comfortable. Service very good.
Raunaq Singh

16 May 2017

Very nice hotel and location, but currently renewatiin work going on so can't rest at day
Lawrence Oei

02 May 2017

One of the oldest and still one of the better 5-stars hotel in Surabaya. Might be in the process of a renovation. Good selection of restaurants. Parking can be hard to find on weekends and during wedding receptions or other events
Carolina Lidya

13 April 2017

Came here as participants of Mark Plus Inc. event. The ballroom was good but there's delay delivering meal issues. I believe all crew can handle it better.
Matthew Fitzpatrick

13 April 2017

A huge thank you should go to all the staff and the Shangri-La because they truly are the heart and soul of this hotel. Yes the hotel is no longer the most modern and fresh in Surabaya, but I have never for sterile (unless you booking a hospital bed) that appealing.

Walking into the Shangri-La Surabaya feels like coming home, you genuinely and I do mean genuinely feel welcomed from the moment you step inside.

Booking this hotel always brings a smile to my face, nowhere feels quite like home but the Shangri-La in Surabaya is almost there & I look forward to heading back in 2017!
Ivan Candinegara

23 February 2017

Visited Shang Palace for a quick lunch. Cozy Chinese restaurant with decent food quality.
Ang U Fong

22 February 2017

Having dinner at Shang Palace for 12 pax, They take last minutes reservation, food is OK, service is Good
Novita Prijatmanto

10 February 2017

Nice hotel. Nice place. Nice location.
Engga Dwi Zenia

09 February 2017

I have held my customer wedding as Wedding Organizer here twice. Service and food are just good for 5 star hotel standard, and also the room, but the ballroom, lounge and bar is great..
Andre Alim

05 February 2017

One of the better hotels in town.. big lounge and swimming pool.. great!
YAN YAN PELIYANA

06 December 2016

Hungry at Shangri-La Hotel? Beside be able to order room service, guest could visit several good restaurant in the inside hotel. One of the famous one is Desperados Bar.

The Bar provides variety of drinks and food, typically mexican dish style. I ordered quesadillas, an soft tortila with slices of chicken inside. It was very nice and tender also taste. I really loved the food.

The drinks were vary from beers to high contain alchohols. Unfortunetly, they only had 3 varieties of beer, such as Heineken, Bir Bintang, and Corona.

Over all, I had a really greatfull to experience taste of good mexican food, delicate beers, and warm of hospitality at Desperados Bar.
Gunawan Setiabudi

23 November 2016

very cool hotel, large, homy dan very friendly staff
Benedicto Sunyoto

21 November 2016

Good Place to Stay Loved the all you can eat lunch and dinner at jamoo and at Nishimura
Prasetyo Kadarisman

05 October 2016

5 star hotel with one of the best pool. The gym seems too old for me. The room is quite large. Try the club access room to experience the best services
Irfan Rinaldi

22 September 2016

A very luxurious hotel Same as Shangri-la Jakarta, the rest rooms doesn't have bidets or jet washers. . For God's sake it's Indonesia not Europe