C&C Mercedes-Benz Service Center

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• Anynomous

  08 November 2017

  Hi All,
  Just have to share this experience with you. We bought a Mercedes E-class Hybrid about 3.5 years ago. The car has been fully serviced by C&C. Recently i was trying to sell the car, but it was not possible due to external Diagnostic Tests from external mechanics that found faults with the Hybrid Battery.
  The car was brought back to C&C multiple times and the Certified that everything regarding the batteries and the hybrid system was working well. I brought my car back to 3 different external Mercedes Specialist which still found the fault with my battery. Going back to C&C, they wanted to charge me S$63,000 for a new hybrid battery, citing "your car is not common and therefore the battery is expensive."
  Given that the Battery cost more than half of what my car is worth is decided against it and asked Cycle & Carriage Mercedes to buyback the car from me using their 2nd hand dealer Republic Auto since they were so confident that their car was in working condition. Guess what, Republic Auto refused to buy the car back. Citing mileage (95,000km) and potential "problems" with the battery.
  So well done C&C, it seems the customer service ends after buying the car. For those considering Mercedes Hybrid Vehicles i suggest you strongly re-consider. Or least, know that as compared to other hybrid Manufacturers Mercedes only offers 3 years on their hybrid batteries, as compared to 5 to 10 years of other manufacturers.
  
  Update: Met up with a "Customer Relations" officer from C&C. He withheld his right to comment on why the "working" car was not taken in by C&C's subsidiary Republic Auto and instead shifted the blame onto them. This is not a representation of the employees, as they are just doing their job within their liability, but rather severe issues with upper management in the Company. I've purchased multiple cars from Republic before, never with an issue. But the management in C&C need a serious wake up call.
  
  As to "Addressing my concerns". I do NOT count blaming someone else "Addressing my concerns".

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• Anynomous

  18 July 2017

  Hi All,
  Just have to share this experience with you. We bought a Mercedes E-class Hybrid about 3.5 years ago. The car has been fully serviced by C&C. Recently i was trying to sell the car, but it was not possible due to external Diagnostic Tests from external mechanics that found faults with the Hybrid Battery.
  The car was brought back to C&C multiple times and the Certified that everything regarding the batteries and the hybrid system was working well. I brought my car back to 3 different external Mercedes Specialist which still found the fault with my battery. Going back to C&C, they wanted to charge me S$63,000 for a new hybrid battery, citing "your car is not common and therefore the battery is expensive."
  Given that the Battery cost more than half of what my car is worth is decided against it and asked Cycle & Carriage Mercedes to buyback the car from me using their 2nd hand dealer Republic Auto since they were so confident that their car was in working condition. Guess what, Republic Auto refused to buy the car back. Citing mileage (95,000km) and potential "problems" with the battery.
  So well done C&C, it seems the customer service ends after buying the car. For those considering Mercedes Hybrid Vehicles i suggest you strongly re-consider. Or least, know that as compared to other hybrid Manufacturers Mercedes only offers 3 years on their hybrid batteries, as compared to 5 to 10 years of other manufacturers.

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• Anynomous

  18 January 2017

  Best of service U will get here :)

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• Anynomous

  01 November 2016

  Pleasant experience at KIA. WiFi, beverages and even cookies available while viewing the cars. Even small play area for the kids.

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• Anynomous

  19 October 2016

  Friendly staff, more than willing to work with ideas, no real pressure to buy which was good.

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• Anynomous

  24 July 2016

  Got my cars from here

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• Anynomous

  07 July 2016

  A good company with excellent staff.

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• Anynomous

  07 January 2015

  my today's review as follows:
  
  I booked today's 60,000 km servicing and arrived as schedule 0850 am to Pandan loop service center.
  
  Assigned to Mr Joe as service adviser and my Q no. was 1013, the servicing number was 1008 during that time, means 4 to 5 ahead of me in the line.
  
  I waited till 10.15 am and really ran out of patient as I don't understand why I required to wait more than 1.5 hrs just drop the key for servicing? on top of that, i went back to counter after 30 mins informing the reception that i just wishes to drop my key and can other service adviser attend to me instead of Mr Joe if he is really busy, I was informed that I have to retake a Q number......
  
  My question is, if there were only 4 to 5 cars in front of me and some many service advisers were there this morning, making a assumption that if 1 to 2 cars were serviced by Mr Joe in front of me, why for still needed to wait for 1.5 hrs and still not my turn?
  I C&C have the SOP allowing a permissible timing for every service adviser spending on each car?
  Assuming is just for serving (accident claims should be another dept), to spare 30 mins on each car I guess should be more than enough to understand the owner request/requirement.
  
  I am disappointed with C&C Servicing integrity in Pandan Loop.
  The worst issue is this is the only servicing center in Singapore now that provides the 60,000 km and my car is still under warranty.
  
  Should I "Ma Lu" now go back to them for mercy?
  Should I sell my car?
  
  Some one need help from C&C management.
  
  Jason Choi
  SDV389R
  98192716

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