Amazing team marketing
If there was a zero option, I would be delighted to. I received a phone call a few months back regarding DB health cover offer. Just cut it short, as soon as she found out that I was not interested in the other program which involve a payment, the customer service hung up on me?!?! amazing customer service
Helpfull
Was trying to schedule a Covid-19 vaccination but my appointment was cancelled without notice. Customer service is like a robot that was trainned only answer using template given without understanding problems customers are facing. Even after escalating it and talked to a "supervisor", it doesn't really help. Also heard from friends that their Covid-19 vaccination at Grha Persahabatan in South Jakarta is a total mess. I'd have my vaccination in a few days, hopefully it would have been fixed by then (finger crossed but expectation is not really high), but my first impression has been pretty underwhelming for a company claiming they're the biggest health tech in Indonesia
Privacy is not guaranteed. They offer to help booking an appointment so I sent a request. Their customer service just called me asking questions that should be asked by the doctor, not by them (I mean, even the hospital front-officers do not ask those questions on registration and send us to the doctor since it's doctor-patient-business). I don't want my private data (health record) to be recorded by this startup. They say they cannot help unless I share them my private data, and they ask the questions via phone, for God sake! If you have small issues with your health they might be an option, otherwise, just go straight to the hospital's website.