Name: Sixt
Address: Zagreb Airport (ZAG), Ulica Rudolfa Fizira 21, 10150, Zagreb, Croatia, HR
Telephone: +385 1 6219 900

Sixt is a car rental, located at Zagreb Airport (ZAG), Ulica Rudolfa Fizira 21, 10150, Zagreb, Croatia. They can be contacted via phone at +385 1 6219 900, visit their website www.sixt.hr for more detailed information.

Location :

Zagreb Airport (ZAG), Ulica Rudolfa Fizira 21, 10150, Zagreb

Contacts :

Added by Jopie, at 07 August 2016

Monday 7:00 AM – 10:00 PM
Tuesday 7:00 AM – 10:00 PM
Wednesday 7:00 AM – 10:00 PM
Thursday 7:00 AM – 10:00 PM
Friday 7:00 AM – 10:00 PM
Saturday 7:00 AM – 10:00 PM
Sunday 7:00 AM – 10:00 PM

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Anonymous

24 May 2018

My Horror story with @SixtHR - Recently rented a car through them and wanted to post my experience. Upfront while renting the car- everything was as hospitable as it can be. We drove the car around for the next days of our rental and returned the car. It was great. Normally this would mean- you get the receipt and you are done. But story just begins. I get a receipt in the email. If I did not look at the receipt or the credit card, I would not have identified this “theft”. Additional rental charge of around 450 euros listed as “other damages”. I was flabbergasted and wondered what could have happened. So I write an email to customer care and inquire politely. The return email says that there was “A scratch” which led to that charge. I had heard of all the horror stories about how they do this prior to renting on blogs but I had such good experiences with @SixtUSA , I ignored it (mistake that I terribly regret). Thankfully ( at least I thought so), I took pictures before AND after the rental. When I showed them the pictures, their excuse is “your pictures don’t have a DATE next to it” and hence we will not validate them. They expected customers to take pictures of the car rental with a camera which can show the date on the picture. What a disappointment ? If this was @SixtUSA, this customer harassment hopefully would not have happened. I am sorry but @SixtUSA also took a hit because of such lousy, inconsiderate customer care for me. Looking back this is not the only experience people have had @SixtHR. Croatia is a beautiful country but such disappointing experiences really take its charm away. If you ever go to Croatia- do not, I repeat do not rent through @SixtHR unless you want to be disappointed. I hope that this experience serves as learning for others.
Anonymous

02 April 2018

Good service and they have some cool promo to get a better car for small addition of cost but you pay a lot even if your fuel tank is almost full we used just a few liters and we were charged the same amount even if we bring a car with an empty tank.
You can get a free return at a different location if you rent more than a 5 days - 6 or more.
Overall good car rental. Gonna use it again.
Anonymous

21 February 2018

It is easy to get into and out of But be ready to pay additional costs for everything. If you buy insurance from anyone other than Sixt Like Expedia or something, they will tell you it does not cover you, or your credit card etc. So a little shady for sure. Cars were clean and there was a good selection.
Anonymous

07 November 2017

As I ever do, made my reservation online, fully prepaid covered by my credit card, however I later discovered that on Croatia there is a tax/fee to use your rental car on a ferry, so when I arrived at Sixt Zagreb I asked to add that fee (12 euro) then to deliver it back on Dubrovnik. Got the car and went to my vacations, couple of days later I learned that my rental contract was changed: extra road service and insurance coverage were included (w/o I being asked about), in the end ever worst - even my return time was changed. I've engaged sixt customer services but they failed to help. Now Ive a invoice with the DOUBLE of my original reservation. Sixt Dubrovnik told me I would not be charged until the problem be solved, a lie, Ive been charged! So, be aware, do not trust Sixt!
Anonymous

28 October 2017

The staff were extremely friendly and helpful. At this location you have to walk out to the lot and meet them at their stand to grab your car, which could have been better marked. Each person we interacted with were very nice and made our experience more pleasant. If you don't use their insurance they will take out a hefty deposit, but our car was checked in quickly and easily.
Anonymous

11 September 2017

Waited a long time to speak to the receptionist. Sixt somehow was the busiest of all the rental companies. Once there, she talked me into getting a better vehicle for an increased amount. Not worth it. Just get the vehicle you originally intended. Once I received the paperwork and keys, I had to wait over an hour for my rental vehicle to arrive. Many others had to wait for their vehicle as well. This has never happened to me before. An employee working for another rental company told me he worked for Sixt and had to leave because he was tired of constantly lying to people about when their rental car would arrive. Go to another rental car company even if it costs more!
Anonymous

26 August 2017

The airport counter works quite slow, the $160 rate that I've booked online went up to $400+ at the counter because of the insurance you have to sign with them (US credit card coverage is not accepted here). Then they charge you for Premium Location (cars in the airport) that is BS. I had to wait 50+ minutes until the car arrived, so obviously most of the cars are not in the airport.
Outside in the parking lot there is total chaos, long line of people waiting, the employees do not wear an uniform/name badge, so good luck finding out who works for Sixt. Every time I had a question about the arrival time, they told me 10 minutes. Then the car came from the "car wash". You can see on the photos the quality
On returning the vehicle they were telling me that there are some scratches on it that are not mentioned on the paper. Lucky I had full coverage. Better take photos/videos when picking up the car.
I got an upgrade tho for the vehicle, but overall I am not happy with them. Shame they ruin the trust I had in Sixt for years.
Anonymous

11 July 2017

I had a very good experience at this location. The staff was excellent and accommodating during the pick-up and during the drop-off. Polite, excellent English and quick in and out. I was on the way in less than 20 minutes. No hassle and no problems during return. The cost for my rental was very reasonable too. I recommend this location.
Anonymous

21 June 2017

Very bad experience!! The wait time was awful, when we got to the parking lot to pick up the car, we had to wait even longer. We did at least have a really nice car! When we returned the vehicle, we again had to wait at the office where there was only 1 person taking returns and it was going at about 20min per person. We ended up being really short on time to check in for our flight, even though we arrived 2 hours ahead! When I got home, there were extra charges on my credit card. I got a response from the rental company saying they had processed a refund but it was sent to some random email address that isn't mine. No one answers the phone when you call to ask questions either! Sixt has always been a great brand and its a shame that this location is so bad.
Anonymous

11 May 2017

I have rented a car at the new airport, and when I returned back, the tank was 7/8. At the old airport very close to the airport there was a fuel station, so here I though there is also one, but the closest one was unfortunately 9-10KM away. So when I returned the car back, I told the guys to charge me for the refuel-fee and the missing fuel, but they said, only a few litres are missing, and they won't charge me for this. They were extremely and professional. I'm traveling a lot and with this professional and customer-centric attitude I have never met at any car-rental. For sure I won't consider any other car-rent company in Zagreb.
P.s: I think the guys need a proper office instead of the orange truck outside :)
Anonymous

22 November 2016

My girlfriend and I traveled from Canada and rented a vehicle in Zagreb on October 20th. When we were on the road on the highway the windshield got dirty and we couldn't see, we then proceeded to use the windshield wash to clean it, but it was completely empty. We went to the store and purchased the windshield wash and notified the company and they told us we would be refunded. The next day the low level oil light came on and when we checked the oil level, it was extremely low. We bought the oil to prevent the engine from being damaged. We contacted employee Tajana to again let her know about another problem we had. We were told that we would be refunded for these purchases that we should never had to deal while renting a vehicle. This maintenance should be done before vehicles are rented out to customers. When we returned the vehicle we handed the receipts in with the paper work. We then again let Tajana know that it was all attached, where she again said we would be refunded. We were quoted 380.09 euros, but we were charged 407.91 euros, which is an additional 27.82 euros than what we were supposed to pay. So not only were we charged extra, but we also were not refunded for the windshield wash and oil which we paid for ourselves, and provided receipts for. We had contacted Tajana numerous times where nothing was done and eventually we were ignored. This is unsatisfactory to paying customers. We would never rent from this company again, nor would we recommend it.
Anonymous

09 November 2016

DO NOT RENT FROM SIXT CAR RENTALS

This company will lie to you and charge your credit card extra without telling you and not refund you're money if you don't believe me just try it what ever they quote you is a lie! they will add charges on your rental after you have specifically declined extra features or insurance etc.`

got a good quote for 3 days from Dubrovnik to Zagreb and i made sure i declined extra insurance, but they added it anyways! with out my knowledge and charged my credit card and after a month of dispute they refunded nothing. and said basically to bad not nice to deal with if there is an issue and not honest.

hotel staff was very helpful and amazing during return of car
Anonymous

26 October 2016

I was surprised by some of the negative comments left here as my experience was totally different. I rented a car from SIXT in Zagreb airport for 18 days in Oct 2016. The price was low (may be due to low season) and the car I got was a new Renault Clio (May 2016 as shown on the registration document) with mileage less than 20k km. All the staff of SIXT were very polite and professional (e.g. reminded me to get a highway vignette for Slovenia etc.) both when I picked up and returned the car. They just confirmed that I had the basis insurance and did not urge me to buy the extra insurance. Deposit was pre-authorized only, not actually charged on my credit card. There was a scratch on one of the wheels and some small scratches on the bottom fenders which were not marked on the rental form. When I asked they said they were minor and needed not be recorded. It worried me given the comments I seen here but there was no problem at all when I returned the car. Overall it is a 5+ Star experience.
Anonymous

23 August 2016

Amazing customer service! Incredibly understanding and very helpful. Many thanks specifically to Lovra (not sure if correct spelling), he was great to deal with and such good customer service.
Anonymous

14 August 2016

Picked up a van from Sixt in Zagreb for a week to travel south to Split.
When we arrived, we were told that even though we had booked and paid for the car with a Visa travel credit card which provided insurance for the rental, we still had to put a $5000 deposit on the car.
They tried hard to push us to buy additional insurance, which I believe is the commission the guys working at the Sixt office make on every rental. When we declined, they turned from very polite to almost ignoring us.
Our car had several scratches on the side doors which were only partially marked on the car rental documents. We had the wisdom to film and take pictures of the car before we left the parking lot. When we returned the vehicle we were asked about the scratches. If we didn't have the pictures and video, we would've had to pay for it.
A bit of a scam going on at the Zagreb Airport Sixt office. Beware.