Unprofessional! It was such an unpleasant experience. My husband wrote a realistic review about our bad experience with the boat and service. Toni (business owner according to firm name) he stalked me via emails trying to make us delete our honest opinion. Try to avoid this company and fair winds! Cheers!
Got a boat with broken rig: the side stay was ripped out of the upper spreader. I'm glad we took a photo of the boat when we checked in. And I'm glad the mast didn't break until we realized the problem. Also not working: bilge pump, mooring light, auto pilot. Take your time checking and photographing the boat during check-in.
As you can see below, the manger does not appreciate honest feedback:
From: "DeToni"
Date: 9. February 2018 at 12:27:23 CET
Subject: RE: Broken rigg
Hello,
We received bad review from google. As You did not provide any information
from our side,
That review can be used for legal claim for false accusations, and damage to
corporation.
Legal claim is up to one million euro, according to new Croatian law, which
also applies to all EU.
To stop this legal action from our side, please till Monday 12/2 12:00,
delete that rewiev from Google.
Awaiting Your answer,
Toni Buble
Booking manager
DeToni d.o.o.
Charter base Trogir
I had such a fun week exploring Croatian islands with my friends. The owners were kind and attentive. Can't wait to come back. Big hug to Dennis. Thank you for all the help and recommendations
Very friendly staff,honest service,good value for money. Definitely will come back
The boats are OK, but be very careful with the inventory of the boats. The boats are not new and when you come back, you get charged for things which were broken when you got the boat. Take pictures of every part of the boat, test everything (pumps, bow thruster, anchor, shower pumps,), make sure the stanchions are not bent and take time to note all the problems on the inventory even if the person tells you they know that the boat is not new. We had to pay for a new bow anchor support in cash when we came back because it was bent. It was already bent when we left.
De Toni threatened me 18 months later so that I delete the comment I had posted. I have discovered that more people also had problems and I will not delete my comment.
Got a boat with broken rig: the side stay was ripped out of the upper spreader. I'm glad we took a photo of the boat when we checked in. And I'm glad the mast didn't break until we realized the problem. Also not working: bilge pump, mooring light, auto pilot. Take your time checking and photographing the boat during check-in.
The boats are OK, but be very careful with the inventory of the boats. The boats are not new and when you come back, you get charged for things which were broken when you got the boat. Take pictures of every part of the boat, test everything (pumps, bow thruster, anchor, shower pumps,), make sure the stanchions are not bent and take time to note all the problems on the inventory even if the person tells you they know that the boat is not new. We had to pay for a new bow anchor support in cash when we came back because it was bent. It was already bent when we left.