Apple Store

Location :

Trg Petra Preradovića 4, 10000, Zagreb
Added by Jopie, at 13 December 2016

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• Anonymous

  22 December 2017

  One day a question mark appeared on the screen of my mac and I was unable to turn my computer on and access any of my files. I took it to this Apple store, my main need, before anything else, was to recover my precious files. I asked the technician if he thought they could save my data. The man I talked to told me that he would make a scan and identify the problem. I was told it would take three days, seven days later I still hadn't received any news (not even a phone call or an email), which didn't appear professional to me I started going to the store and called them a few times, a few days later I finally received the results of the scan. I was told that the battery was the source of the problem I wondered why a battery issue would make it impossible to access my data and asked if by changing the battery they would be able to access my files. The man told me "your data is lost", "we will change the battery and install a new system and everything that was on the computer will be deleted".
  
  I didn't trust this conclusion and didn't feel that the technicians were interested in helping me and go beyond these basic answers. I paid for the scan they had made and took my computer, determined to finding a more competent technician. I found iService, which was only a few blocks away. I talked to the technician who listened to me carefully and seemed very competent. His answers were much more precise and coherent. He told me he couldn't promise anything but would do his best to recover some or all my data. He offered to make an evaluation himself because he didn't find anything relevant in the report from the Apple Store. The next day he called me to confirm that he had been able to retrieve my data and would need some time to save it, install a new software and put it back, which he did. He also found the real origin of the problem, which was a small broken cable which was connected the Hard drive. He ordered a new one and changed it. Everything now works perfectly. Even though my battery is not new, it's still working very well without having had to change it. The amount I paid was very low, and the service was great. I feel very relieved and happy that I trusted my intuition, left this disappointing "Apple Store" and found a competent technician to help me save my data and fix the problem, while honouring the delays he announced.

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• Anonymous

  28 September 2017

  Terrible customer service and now I get spammed constantly by their newsletter that has no unsubscribe link. All around awful and beyond frustrating experience.

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• Anonymous

  14 September 2017

  Top store!!! BEST APPLE STORE IN ZAGREB.

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• Anonymous

  19 August 2017

  I disappointed with the work of personnel. I came from Rovinj (200 km to Zagreb) to buy the charger for the latest MacBook Pro. I bought it but it turned out that I should buy extra cable USB-C to actually charge the laptop. The manager in the store didn't even suggest me to consider but the cable.

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• Anonymous

  15 August 2017

  Kind and helpful people! Didn’t buy the iPad here because all iPads in Croatia are 200€ more expensive than in Holland!

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• Anonymous

  29 July 2017

  Same as every other apple store, looks great and you can use the products

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• Anonymous

  05 April 2017

  Helpful staff

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• Anonymous

  29 March 2017

  Very polite people and beautiful place!

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• Anonymous

  02 March 2017

  Expensive!!!! Avoid at all costs ;-)

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• Anonymous

  02 January 2017

  Terrible Service. I own a Macbook pro 7 among other apple products, this shop really made me gave up on Apple, I will be sticking to PCs and Samsung. My macbook pro battery exploded, I went to the shop to ask help if they could remove the battery because it is impossible to find the tools to sell anywhere in the city. I had a spare battery from my girlfriend old laptop, the maintence guy (called Luka according to him) was extremely rude and unwilling to help, he said he would just remove the battery if I purchase a battery there, so another week I am stuck without a computer to work. I than asked how much would be to put thermo pasta on my intel processor because the computer was overheating, he said they could not do that unless I paid 350Kunas for whole cleaning service that is around 50euros. putting the termo pasta in any PC does not take longer than 10minutes and I can see a mac is quite easy to open (If you have the tools) - Do you think they would borrow the tools? NO - Reccomend me where I could buy tools so I can simply remove the batter from my laptop that EXPLODED WITHOUT BEING CONNECTED ON ELETRICITY and using just original charger? NOThanks a lot MAC Store Zagreb I travelled 1h to get help and I got absolutely nothing, I do not reccomend you anyone to count on Mac products on Croatia. Terrible Service Experience.

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• Anonymous

  20 December 2016

  Buyer beware! No refund offered only 7 day exchange. Be 100% of your purchase so you don't end up in a situation like I did. Terrible customer service

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