i use pccw for many years, recently cant use due the sim card problems. theirs cs rather than offers help for changing a new simcard instead they ask me to go police station fill damaged report before could replacing card for me. honestly i'm very disapointed with their cs attitude, does it needed for make it so complicated? this is not the proper ways to tread your customers, now i'm change to others operators. no more pccw in the future, they should overhauls theirs management sarting with the cs
Possibly the worst telecoms company in HK. Overpriced and inflexible they rely on their Monopoly within some buildings to force people into long contacts well above market price.
The worse
Bad internet, bad service and they force you to renew on the phone and to pay more every 1 or 2 years
Trying to get better internet than 6mb for 7 months now.
I live on a main road that has fiber available but they said the box outside my house was broken. They came to my house on 3 seperate occassions just to tell me the same thing.
More recently now that the box has been fixed and ready(mind you they did not tell me this, i had to keep calling and asking when it would be fixed). The technicians would not come to my village house after 5pm because they cant work in the dark.
Finally managed to get them to come today only for them to tell me that I need to supply a protective cable for the wire outside my house. Im sorry, do they want me to supply them with tools also? Maybe I could supply them with some torches while they are at it so they can come after 5pm.
Cant wait to see what the next excuse will be for these useless technicians.
You have some pretty f*#;ing useless technicians when it comes to your eye3 service.