Tienda Claro Antigua

Location :

5 Avenida Sur 2, Antigua Guatemala 03001
Added by Jopie, at 19 January 2016

Add email
Add business description
Add Social Media
Add Products and Services

• Derek Girard

  13 April 2019

  I think the only reason people use this company is when there is no other option. Everything is broken in their systems. If you want to get a phone or internet you will wait in line for 2 hours within a store that doesn’t have bathrooms. Then once you come across a problem with your service ( which you will) be prepared to wait in the 2 hour line again. Good chance still they will not fix the problem so you will need to wait again. You would think a company that make so money would be able to invest in basic service requirements and a bathroom for their store. One day a international company will come in and this company will fold.

  response / report this review
• Steven Grace

  19 December 2018

  Honestly I feel like Tigo is better they may have overcharged me.

  response / report this review
• Nick Clemo

  31 October 2018

  To provide some balance to other recent reviews, our experience here was very positive. We were met at the door, explained that we both wanted to purchase local SIMs and data packages for our phones and we were led straight to an agent. He was very helpful and efficient and the whole process was probably only about 20 minutes to walking out of the shop with working Internet access.

  response / report this review
• Tony Campus

  17 September 2018

  Takes too long to get costumer service. With luck for a service you wait 1 hour simetimes 2 hours.

  response / report this review
• Guido Echeverria

  12 February 2018

  Muy buena atención, aunque hay que tener paciencia porque siempre hay mucha gente

  response / report this review
• Lucero Guzmán

  04 February 2018

  La atención al cliente no es buena y para poder ser atendidas tuvimos que esperar aproximadamente 1 hora y media con mi amiga. El servicio es demasiado lento.

  response / report this review
• Rodrigo Vasquez

  10 November 2017

  Mal servicio al cliente

  response / report this review
• Jeser Collado

  07 November 2017

  Mejor servicio al cliente que en otras agencias

  response / report this review
• Aury Lee

  02 October 2017

  Service is really bad and the services are slow and expensive.

  response / report this review
• Jorge Moreno

  07 September 2017

  El servicio es muy lento

  response / report this review
• Milton Barrera

  18 July 2017

  Muy tardado el servicio.

  response / report this review
• Hector Lopez

  14 June 2017

  Mal servicio

  response / report this review
• Quetzaly .López

  06 June 2017

  Deben mejorar sus tiempos de espera y servicio al cliente

  response / report this review
• César Recinos

  25 January 2017

  Excelente servicio

  response / report this review
• Mario García

  01 July 2016

  En general la atención es buena, los agentes de atención al público realmente se toman todo el tiempo necesario para resolver cualquier asunto relacionado con sus servicios. Lo que a veces se vuelve frustrante, es cuando todos los agentes de servicio al cliente están ocupados, y quizá hay hasta 5 representantes de ventas sin ocupación. Hace algunos años tenían a 10 agentes en línea y podían resolver cualquier situación y vender a la vez; pienso que es un sistema que funcionaba mejor y que debe regresar, porque te atendían en orden de entrada. En el caso de la telefonía, ambos servicios están muy relacionados, vale la pena evaluarlo.

  response / report this review
• Edye Estrada

  26 January 2016

  Muy buena atencion.

  response / report this review