I bought a pair of headphones which were at the cheapest price on skroutz, they work as I expected and the cashier was willing to help me with some questions I had about the product, + that they also gave me a gift of 2 mousepads. Very good shop and great staff
I bought a xiaomi smartphone and had to use the warranty. In the first phone call I made to the store, they told me that I was not entitled to use but I pointed out to them that according to the law, the guarantee for all electronic devices is 2 years, so I sent them the device. I was told that the procedure will take about 1 week. The mobile phone arrived in their hands 8/11 after many of my phone calls and without getting a clear answer about the location of the device, I asked to talk to the person in charge who told me the classic that he would call me and he never called me, I called again gave me the phone number of the company where the phone was sent, where I called and to my surprise I learned that the mobile reached the hands of the service on 3/12 !!!!! All this time whenever I called the top store they told me that from day to day I would have the phone. Eventually the phone returned to my hands 8/12 where the battery had been declared as damaged by the store while I had told them that the problem was that the device turned off on its own at various times during the day. I never had a problem with the battery. In short, I was left without a device for a month without a reason and the mobile phone returned with the same problem since they stated an irrelevant reason in the service. Not at all happy with the store, I do not recommend it !!!!
Friendly eshop
On October 8, I ordered the wireless headphones of APPLE AIRPODS 2ND GENERATION at a cost of 129.90 euros. They did come on October 11th where I found out wearing them that the right handset does not work. I contacted them and at their own expense the courier came and on 12/10/21 I sent them back. It took me 17 days without any information until they sent me a simple email saying that there will be a refund but telling me earlier that we do not know if we can refund your money as the official dealership only repairs or replaces the defective product. YOU ARE MISTAKING. European legislation is clear. Finally, an apology would not hurt.
Amateurism in its glory. I DO NOT RECOMMEND IT!
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