ΚΑΠΟΤΗ, Ι., "PALEROS YACHT SERVICES" Ε.Π.Ε.

Location :

EO Amfilochias Lefkadas, Lefkada 311 00
Added by Jopie, at 09 September 2017

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• Miljan V

  16 September 2017

  I would advise everyone to stay well away from this company.
  
  For more than 2 years I have been trying to have my remote VHF device replaced that was under guarantee and I was mislead by Paleros Yacht Services starting from administrator Catherine Moraiti and her manager.
  I have made more than 15 phone calls from Russia where I live, and I have been at their offices 3 times and each time I was told that my claim will be sorted.
  In August 2015 my remote VHF device stopped working and on internet I found that Paleros was official representative of B&G for Lefkada and since I was there at the time I contacted them.
  Their representative, Dimitry, came to my boat and ascertained that in fact the device is not working and that Paleros will inform B&G of that.
  In over a year and half after that I have made more than 15 telephone calls and each time spoke to Ms. Catherine Moraiti who assured me that my matter was taken care of.
  Only 2 weeks prior to my boat launch when I called again was I told that my guarantee was not valid after November 2015 more since Paleros made a late claim ( 4 more months after than I reported the fault) and that I will have to pay for the new device as well as for their cost.
  
  Today I went to their offices again and I was told by Ms. Catherine Moraiti that there was nothing that they can do and that I will have to pay for the new devices and their cost of coming to my boat and installing it.
  
  I will be making an official complaint to B&G.

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