Name: Marina Mall
Address: Accra, Ghana, GH
Telephone: +233 30 702 0858

Marina Mall is a shopping mall, located at Accra, Ghana. They can be contacted via phone at +233 30 702 0858, visit their website marinamallghana.com for more detailed information.

Location :

Accra

Contacts :

Added by Jopie, at 04 March 2017

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 12:00 – 8:00 PM

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Julia-Faith Bassaw

18 April 2018

Marina Mall, located near the Kotoka International Airport; contains a vast range of stores/shops to suit the needs, wants and tastes of every shopper.

There are restaurants, eateries,salad and snack bars for those who wish to dine out after a long day of shopping or connecting with family and friends.
Kwesi Kuwornu

16 April 2018

I love this mall for one thing. Very serene. Less crowd as compared to its competitors. Good variety of foods. Lots of shopping amenities. Of course there's no movie house here.
Bolade Ibine

10 March 2018

Just another mall.
Boasts of Many shops with over priced items.
Definitely a place for those who are convinced that expensive means better. Neat, not rowdy like other nearby malls.
Very good car parking and parking attendants are helpful.
Would be nice if there was a cinema.

The escalator and lifts work most of the time.
It is fun for kids.
Maame Efua

02 March 2018

Nice mall. Very well stock with both local and international goodies. Ranges from cosmetics, veggies, candies, fast good, made in Ghana goods and many more
Yvonne Darko

03 February 2018

Love the bakery in the supermarket. And the prices of products in the supermarket are quite good for such a nice mall, not very expensive. The African shop beside the escalator opposite the supermarket also has some really really nice stuff.
Bassem Toura

21 January 2018

Good supermarket and a few good shops still exist. Other than that it seems to have less market share now then it did 5 years ago. It's a pitty as it is in a good location.
EDIE QUAYE

12 January 2018

It's a one-stop Mall, so you can find everything here. I like Marina because it's not as congested on a daily basis as the ACCRA mall.
Saliha Alhada

09 January 2018

Situated very close to the airport , Marina is one of the best mall you could visit. It standard with and will meet all expectations.
Best part is Marina serves Hot food as well , I don't wanna miss their local dishes when around.
Sir Evander

29 December 2017

I enjoyed my shopping experience here. Good lighting, well organised and secured car park and easy mobility within the various shops. I had an exposure to some ultra modern facilities.
Justice Selorm Sesey

26 December 2017

It's a very nice mall to do your shopping. Their prices are on the higher side though. The escalater is sometimes not working.
EKIP-OBASI EKPE

23 December 2017

Great ambience, wide variety of goods and reasonable prices. It's always fun!
Tammer Mokless

21 December 2017

The other night I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience tainted the evening. The good news is that this event created a learning opportunity.

By the way, you don’t have to be in the restaurant business to appreciate and learn from this story. As I take you through the story and the lessons we can take away from it, think about how they apply to your business.

On that evening I ordered the pasta dish that I’ve been ordering for years. It came out wrong. It had peas in it. Not just a few peas, but loaded with peas. And I hate peas. I picked up the menu and confirmed that I hadn’t misread the description. Nowhere did it say peas. I motioned the server over and told her about the problem. She had a great attitude and was happily going to take care of the situation. But, just about then, the manager who had been observing, stepped in. I had never seen this manager before. He didn’t apologize, and instead told me that they have two chefs and that this one likes to put peas in the pasta dishes. He said that most people find that the peas are a pleasant surprise.

Ah, that explains it. A pleasant surprise – not for me! And I nicely told him so. He just stared at me. I could tell how uncomfortable the server was at this interaction. She wanted to do something, but the manger had taken over, and he was blowing it.

Eventually, the manger asked if I would like to get a different pasta entree. I asked if they could make the same dish without the peas, as was on the menu. He finally took the dish away.

Several lessons come out of this incident:

The server was handling things just fine. The manger got in the way of her taking care of me.The manager didn’t respond with the same enthusiastic attitude of taking care of me, the way the server did. He didn’t even apologize. Managers should set examples – good examples.The manager should have immediately taken the dish away. If you can get a problem out of the customer’s sight, do it quickly. Once the dish has been taken away, then launch into recovery mode.The manager made an excuse rather than give an explanation. There is a fine line between excuses and explanations. An explanation comes with an apology and doesn’t come across as defensive or aggressive.The manager wasn’t listening to me. Why would he call the peas a pleasant surprise when he knew I didn’t want them in the pasta? Because, he was defending the decision of his chef to change the ingredients. (Read that as changing a process if you aren’t in the restaurant business.)Finally, the incident broke the consistency of prior experiences, which now leads to a lack of confidence. The next time I order this pasta dish I’m going to have to ask if it has peas, because you never know who’s cooking in the back. Will it be the chef that likes to “pleasantly surprise” people with ingredients that aren’t listed on the menu or the chef that follows the recipes I love – the ones that make me want to come back again and again.

The restaurant is great, and I’m going back, because I know this is an isolated incident. But, what if this was my first or second time at this restaurant? Given all of the good places there are to eat, would I want to spend my hard-earned money at a restaurant, or with any type of business, that makes mistakes? My friend Tom Baldwin, former CEO of Morton’s Steakhouse says, “Great service is mistakes handled well.” That’s great advice for any business
Tommy Mensah

21 December 2017

Enough parking area for cars of shoppers. Proximity to the airport and airport city makes it a good place for shoppers.
Tomas Livnansky

22 October 2017

Very nice shopping mall. Great variety of goods for decent prices. Good place where to eat before your flight because it is just next to the airport
Julian Bennett

18 October 2017

A cute mall that presents quite a bit of variety. Nice view from the KFC back area.
Eugene Nyarko

18 October 2017

A classy shopping mall right in the centre of Accra Airport City, with some great caffeine shops. One of my usual meeting points for business and leisure.
Okunyin Baah

04 August 2017

Very nice place where you can get anything you need, from the smallest to the biggest of things. What I really love about the place is the efficient use of space but the reason for the 4 stars is the bad maintenance of the building especially the toilet facilities
Ato Aikins

29 July 2017

Marina Mall used to be better when it first started operation. I feel the place has not been maintained well. Some of the toilet facilities are out of order. Lots of cockroaches at one restaurant I visited. Please the caretakers of Marina mallyou can do better.
Dennis Ayertey

17 May 2017

Variety of shops for all your needs ranging from electronic shops, clothing shops, food courts, forex bureaus also got automated teller machines around the mall. Also got quite good parking space for customers.
Culham B Amengor

13 May 2017

Great mall, place to host events and easy to get to.
Cobbyjay

11 May 2017

It has a serene environment open space..good shops good food court especially for lunch hrs
Kojo E Oscarr

20 April 2017

Get place for shopping and business, has corporate offices, a supermarket, restaurants and fashion shops It's also good for kids too
Evans Narh

11 March 2017

A new shopping mall with a lot of stuff to buy. It's a place to visit at weekends and during holidays. You can get a lot to buy and different places where you can sit and eat.