Flow Grenada Ltd

Location :

Dusty Highway, The Lime
Added by Jopie, at 06 February 2017

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• Ava Kristin

  14 June 2018

  Staff are friendly but the company needs to do more in terms of their products. Mainly pricing, rates and internet services.

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• Rebel01

  02 May 2018

  Terrible service! Long lines. Sketchy contacts, high rates bad specials, high internetwork fees Just terrible! Also terrible internet fluctuates often, bad upload speeds! Fees are too damn high

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• Jaydee Josh Tyler Lewis

  10 April 2018

  Service sucks imagine paying your bill and your internet still off when u get home

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• Georges Belhadjali

  01 March 2018

  very bad customer service - either in store than online - unable to fix text message on pre-paid plan - stating you need to add money on your balance even if you still have plenty of minutes , data and sms remaining in your plan -

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• AD M

  09 February 2018

  Dear Mr Pitt,
  
  I confirm that we seems to be enjoying the good fortune of a working telephone and internet service since last restored on 13 January 2018 a period of six weeks. Although the internet was partly operational at the time, the service can be described as poor!!
  
  I was told that an adjustment was made, taking into account the number of days without service and credited to my account. I trust this will be carried out automatically.
  
  Now that my service is operational, I’m still concern about issues previously raised. This concern service failure, reporting and poor customer service provision and feedback.
  
  Back in January 2015, I raised issues relating to the reporting of service failure and the need to have a “Customer Complaint Procedure” on your website, allowing your customers to log their dissatisfaction and have someone responsible look into matters. The response was, yes we are in the process of considering this. Now, having experienced service failure again in December 2017, I examined your website and, no dedicated customer complaint procedure or avenue to log a complaint on poor service.
  
  You cannot therefore credit your company as being customer oriented or focused, seeking feedback and learning from mistakes when these key items are missing. From looking critically at your website, what your company seems good at is its focus on generating revenue from customers through various plans and add-on's, and to hell with customer service. You may obviously differ in your opinion.
  
  My suggestion therefore, is to have a look at a well-run utility company such as Grenlec’s website. Under contact, you will see four headings, one of which is “Feedback and Complaints”. I see no reason why your company cannot have a similar process implemented.
  
  How can you improve, meet customers need and expectations, measure success, if you do not seek feedback from your customers. Are these things not happening because Grenadians don’t complain, just sit back and say “what can we do” “they have the monopoly”!!!
  
  Well, I’ve said my bit. It’s up to you to deliver.

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• Rhion Charles

  22 January 2018

  Their service is terrible, internet is completely slow and fluctuates constantly, even if you were to upgrade to their other plans for broadband they are still terrible and extremely overpriced. The sad thing about this is that they don't even try to fix their services all they care about s the money and not the customers. They are only in continued business as they have a natural monopoly. Completely and utterly terrible.

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• Donan Noel

  20 January 2018

  Their services slow and low quality while their prices are high.the only reason they are still around and able to get away with this is that a practically have the monopoly.i mean come on if the people at flow were being ripped off as much as we are by someone else thy would hate it too.

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• Barbara Hobson

  06 January 2018

  If you want bad and slow customer service have flow as your service provider. Waited over 4 month's for a change of cable box and still waiting for my internet service to be restored. Hurrah for flow.!!!
  
  By the way the one star is for the CSR'S who really try to help

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• Cheryl Gibbs

  26 July 2017

  Turbo 25 (25 mbps) is actually 500 kbps!

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• Johnnie Regis

  18 July 2017

  Flow is the most unreliable internet service provider

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• Reuben Courtenay

  13 February 2017

  Mediocre service with a practical monopoly on the market.

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