Love Tesco well laid out store and customer services is so helpful and friendly
Very friendly and helpful Staff. Excellent range of products.
Shopped in tesco all over the country for years but Galashiels is by far, the, worst for every reason. Very poor customer care. The mobile phone manager is arrogant and ignorant. Your own security ie, John is a joke all he does, is, intimidate and make you just want to put back your shopping and go to Asda which most people do now .very poor. Stuff are not interested shopping is not an ce experience in Tesco. Go else where.
I have shopped in Tesco for many years and I always find the staff extremely helpful. Last week I left, some photos that I had printed off at the Galashiels store, in the shopping trolley in the car park. I did not realise this until I got home. I phoned the store and spoke with Duncan who very kindly told me that my photos had been handed in by a member of staff and he would keep them for me until the next time I was in the store. I collected them today and I am very grateful to your wonderful staff.
Would have been a perfectly fine shopping experience were it not for the 'security guard' come self service assistant who seems to have the attitude that youre about to steal his bags! Rude and unfriendly if not impersonal and unpleasant man!! Twice now the same attitude to customers..myself and others in the queue.Not like Asda!!
It's average. Lots of stock
It's a tesco, what more can I say
Absolutely shocking behaviour I have experienced from staff members especially in Tesco's Pharmacy. The staff are very rude and unwelcoming. I have had experiences of staff members talk and laugh about me right in front of me! I feel humilated everytime I do go.This has been an ongoing thing and I reported a few of many of these bad experiences with no improvements.
Great store, friendly staff and you can't be the hours. I've had some late night necessities and Tesco was the perfect place to get them taken care of.
The shop is fine, like most other Tesco stores. The delivery service is also very good, with great drivers, can't fault it. :) Unfortunately, I've spent the last 6 days trying to speak to pharmacy on the phone - they don't answer - worse, they don't reply to messages, and then you get put through to general customer service advisers whose best advice is to call back later. Come on guys, if the pharmacy can't answer the phone or reply to messages, assign a customer service adviser who can answer questions, etc (or even an email address). My enquiry was not urgent, thankfully... I'd be really upset if it was. If I was awarding stars just for the pharmacy service it would be 0... The pharmacy service is something that many people rely on, it needs to be fit for purpose. Many people, like me, live miles out of Gala, we can't just 'pop in'. Really simple solution, answer the phone or provide an alternative means of getting in touch, and actually reply to people.