DW Sports Fitness - Derby

Location :

• Anynomous

  15 February 2024

  On the whole you get value for money, especially if you pay yearly as you get two months free.
  Everything is new at present.
  Showers now have heating controls, which is much better.
  The place is generally kept clean.
  There is a nice little cafe area with basic, but adequate food and posh cofee. If you have a coffee with a meal it near doubles the price.
  You can use all DW gyms on your local membership.
  Most members are friendly.
  Conversely, one or two gm bullies claim to have rights to particular spots or equipment in classes, i.e spin bikes. They don't. You might need to stand up for yourself.
  There are a few other issues.
  YOU need, to ensure that you get all you are entitled too. If you earn an extra free month by recommending a friend etc, it might not be added on, so check and insist.
  If you change from monthly membership to yearly membership or indeed decide to leave, stop the direct debit at your bank YOURSELF or they will continue to take payments, no matter what they say.
  There is at least one brand new locker where it is near impossible to get the key out of the lock.
  They have a lift for people with disabilities into the pool area, which is good, but then don't have enough hooks in the pool area for towels etc, so bags get left in the way of the lift exit, which defeats the object.
  There are some common responses staff make,
  All membership deals, according to staff, are finishing today.
  Anything missing or needs repairing from the gym is always 'on order', like the pegs for the swimming pool.
  I sometimes get the feeling of having the proverbial wool pulled over my eyes.
  On the whole the big picture is good, but attention to detail lets it down.
  I am, in the end, still a member and intend to stay as such, so perhaps that is the best recommendation.

• Anynomous

  07 December 2023

  Great gym has all the equipment you need, also has a pool and steam for after your work out to relax, highly recommended

• Anynomous

  07 December 2023

  Great 👍 swimming 🏊 pool and lovely 😊 staff

• Anynomous

  06 December 2023

  customer service is absolutely terrible. multiple times I've tried ringing and not been seen to for at least 20 mins.

• Anynomous

  23 November 2023

  Pathetic private club allowing noisy swimming lessons till late evening. Wont be staying after staff member was rude and patronizing today. We are all off to David Lloyd when our membership runs out

• Anynomous

  21 August 2023

  I don't understand many of the reviews as my experience is quite different. There are elements of truth in some comments but I have always found the staff helpful and polite. I wonder if some of these reviews are written by those expecting more of a spa experience. If this is the case then yes, DW is not for you. I find the gym not perfect but very good value. I appreciate things like the attention to detail in the pool area. I have hardly ever been in the steam room for more than a few minutes without a member of staff doing a check to see if everyone is OK. I have been a member for around 3 years all told and I am very satisfied and will continue to enjoy my membership.

• Anynomous

  04 February 2024

  Gym ok not too busy. Needs a refurb and changing areas are really dirty.

• Anynomous

  24 January 2024

  Generally ok gym facilities. Staff ok. Showers and jacuzzi / steam room regularly broke / did not working. Really difficult to quit / freeze account as cannot do this at the gym but need to do it over the phone and was on hold for ages on a few occasions... Now I'm bombarded with texts to re join for cheaper!!???

• Anynomous

  13 November 2023

  Not even worth a star. Place is that crap I had a membership for a year and went about 3 times. Paid nearly £40 a month, the theives took 14 payments then passed my details onto a Debt Collection Agency saying I owe £90 to them for cancelling my Direct Debit at the end of the contract, they then put me in a new contract I hadn't agreed to. Go swivel DW- won't be getting another penny off me. absolutely disgusting.

• Anynomous

  29 October 2023

  Didn't use gym, but had booked in for aqua Aerobics. Had problems with most lockers; had to get membership card hole punched to use them too. Not exactly wheelchair friendly with the amount of steps everywhere. You can only park for 2 hours. Lighting didn't work in the showers, and the private change cubicles. The Aqua routine wasn't engaging, and ended up leaving group halfway through. Pool tiles were coming off, and the pool looked dirty. The jacuzzi was as cold as the pool (freezing). The whole place needs majorly updating. Felt like I was in a school pool. Will not be going back to this, but will stick to my normal gym.

• Anynomous

  22 September 2023

  DISABLED WARRIORS NOT WELCOME HERE
  
  A member of 4 years who is a wheel chair user and has one leg and severe rheumatoid arthritis was advised that the broken lift which enabled her to get to the pool would NOT be repaired as she is the only disabled member of the club. Further she was asked when she would get better!!
  
  In addition the facilities for showering mean that there is either no shower head, a broken seat or no light bulb. She is having to crawl on hands and knee to use the facilities as her friends go there and there is a great Aqua instructor - absolutely disgraceful
  
  She is trying to be in the best physical state she can and also spend time with friends which help her morale enormously. Let's hope no staff member or management at Dw ever have an accident or have an illness threatening their abilities to use normal facilities - totally disgraceful
  Maybe they should rename it Disabled Warriors not Welcome.