Astar Tech

Location :

We can provide IT support on a project or on the basis of a fixed monthly IT outsourcing contract in London. And also train your staff for their daily basis use of the computer.

IT support contracts are all inclusive. They include managed software for anti-virus, anti spyware, email anti-spam and online backup. We will also proactively manage your computer network to prevent problems before they occur. We also troubleshoot network problems, and offer data recovery services which include:

Support for all your IT infrastructure by qualified IT professionals.

Unlimited remote/telephone support up till 8pm (Mon-Fri 8am – 5pm).

12 hours per month on site support at your premises.

Guaranteed fast response times. For business-critical problems we guarantee a response within 15-20 minutes. For everything else we guarantee a response within 1 hours.

Scheduled maintenance & housekeeping to keep your system secure and efficient.

Automatic 24/7/365 monitoring, diagnosis and fix of your entire infrastructure (including daily/weekly server ‘health check’).

Daily backup monitoring and alerting.

Server and Workstation patching/updates.

3rd Party Vendor Management. We can remove the stress, hassle and complexity of dealing with multiple IT vendors by managing them on your behalf.

Dedicated account Manager, monthly account Reviews and direct access to our technical director who can advise on IT strategy, budgeting and operational issues

With all of our support packages we offer:

Guaranteed support level- The highest level of technical support will be provided by our fully qualified engineers.

Helpdesk services- On-site/telephone support. No call centers downloads- free and available to all clientele.

Professional and friendly advice

In order for us to provide you with the right support, we will conduct an onsite infrastructure audit, so that we can fully understand your business needs and requirements. Contact us or call for estimate 07932596720

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