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Added by Jopie, at 07 February 2016
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10 Reviews
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17 December 2017
Beautiful Hotel would definitely come back again Lapland is such an amazing and magical place glad i picked this hotel
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16 December 2017
We were sold the Perfect, Magical, once in a lifetime holiday by the travel agent however
We arrived around 11am - couldn't get into our room until 4pm.
No luggage rooms - had to leave bags outside in the snow.
No lifts to Upper floors - no assistance given by hotel staff to carry multiple suitcases upstairs - dangerous.
No organisation with Tui reps - people left to find their own way around the hotel complex
The hotel has no communal area and only 2 sets of comfy sofas which are in different parts of the hotel to share with over 200 families!
No free kids or adults sports activities. No gym, no pool, no computer rooms for the kids.
The few daytime rep led activities were very short (only around 10-20 mins) and comprised of making an off the shelf pre packaged craft house and building a snow creature outside the hotel door!
Unless you pay extra to do the excursions (at nearly £500 each excursion for a family of 2 adults and 2 children) then there is nothing to do at all and the nearest town is 30 mins I'm a taxi which they charge 50€ each way!
The bar is very very expensive. There eis one single draft beer (a local cheap lager) which they charge 7€ not for a pint by just 0.4L!!! A bottle of wine is on average €60 a bottle with the cheapest house wine €40!!! A small bottle of coke is €6! And the only place to get a drink is in the hotel. No free drinks other than at meal times where you have water or coffe/tea - that's it.
The food selection is unbelievably poor.
Breakfast is probably the only decent meal. Lunch is a basic bar snack selection, there is no restaurant as such. The choice is the same EVERY day. Nuggets & Chips, Burger, Salad or Chips That's it. And it's about €40 for the privalage of that same rubbish EVERY day. The only way to get anything else to eat is to pay the €500 to go on an excursion on a coach to maybe eat something else!
Dinner - very limited food, especially for children. Considering its mainly children/families on a Lapland holiday, the meals are a very basic selection of food. 2 of the 4 nights the only thing suitable for the children was bread and butter and chips! Not healthy diet for a week!
The adults selection was very poor. 2 dishes to choose from only and served in slop buckets (see photos). The whole buffet selection barely made up a complete meal and once again, that was the only choice for dinner. It felt more like a camp feeding hall than a restaurant. No other options apart from what was put out in the warming tins. No seperate chargeable menu or Al a carte. Desert was very limited also. Again, only free drinks supplied were tap water and tea/coffee. Not even a squash for the children, you had to buy soft drinks at the bar for 6€ each!
The only good thing of the 'magical' holiday is its location for scenery (but the remoteness caused an issue as there were no facilities at the remote location (especially for children) and the excursions, however, EVERY excursion bar the santa trip and the taster session which lasted 3 mins each on day 1 was around €500 each! With the facilities on site so poor it forces you to book extra excursions to get away from the hotel and lack of facilities and atmosphere!
We feel that all the hotel and Tui are concerned about is keeping expenses to a minimum and charging extortionate prices for literally everything!
Do not book this hotel or with Tui. They cross the T's (for turnover) and for the I's for income and put U in the middle (with no facilities and forcing U to pay extra to be able to eat, drink and actually do anything magical!
We have spent a lot of money and will be looking for a refund upon our return and never to book with Tui again!
Hugely disappointed with the lack of service, activities entertainment and magical spirit promised and left massively out of pocket on an already over-priced and expensive holiday!response / report this review -
16 December 2017
Firstly ill start with the negative points.
- The food options for children is extremely poor. Mainly chicken nuggets and chips on a daily basis which the kids started to get fed up with.
- very isolated hotel, the nearest supermarket will cost you 60 euros return in a taxi.
- very expensive at the hotel, cheapest bottle of wine will cost you 42 euros.
Now for the good points.
- The scenery around the hotel is out of this world, something you will cherrish forever.
- We stayed in a cabin, it was very cosy with a log fire and sauna, we really enjoyed our stay there.
- The staff are friendly and helpful when asking any questions.response / report this review -
11 December 2017
Stunning hotel. Very welcoming. We only had lunch here though but the staff were friendly and the food was lovely.
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18 October 2017
love this place!!!
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23 January 2017
Les lits sont très inconfortables (je pense que les matelas datent un peu). Les murs ne sont pas très epais, on entend tout ce qui se passe dans l'hôtel.
Espace restaurant agréable.
Un espace détente avec tables chaises et fauteuil est à votre disposition, possibilité d'emprunter des jeux de société.
Personnel agréable mais ne parlant pas le français.
Activités gratuites à disposition des clients (il faut aller chercher le matériel et pour l'utilisation il faut se débrouiller seul): ski de fond, luge, raquettes.
Environnement extérieur agréable.
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14 January 2017
Un séjour parfait. Les activités, la gentillesse des guides. Rien à dire.
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24 December 2016
A little bit of magic in the forest .
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07 December 2016
Amazing Christmas adventure
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14 February 2016
Hôtel typique, apportant une certaine quiétude après divers activités démarrant au pied de l'hôtel. Motoneige. Ski fond. Raquettes. Très bonne organisation, tout en décontraction mais bien huilé. Une très très bonne semaine, à recommander à tous les amateurs de nature et de sports hivernaux.
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