I booked a room here months in advance assuming that it would be ready by the time I showed up at the hotel. Check-in was at 3, I arrived at 2:55. The room was not ready (which in itself is a problem) and I was told it would be 10 minutes. Well I just go into the room.30 minutes later. The bigger problem is, we received no updates from the staff even though we were sitting in the lobby right in front of them. We had to actually go to the counter and ask what is going on with our room before they bothered to let us check in. This is not something you want to deal with after you have been flying for the last 12 hours. Unacceptable customer service!
Let me put it short and sweet, having a good location doesnt make up for how bad this hotel is. Above all, do not stay in the Passion Mini unless you like staying in a hallway. Read what they say on their website if you don't believe me.
"Downstairs Klaus K Dine and Klaus K Bar & Lounge offers excellent additional space for you to enjoy your spare time or work."
Room was nicely appointed, breakfast was good, and staff were very helpful and courteous. The best thing might have been the sleeping--the room stayed quiet and the bed was comfortable. The only problem was the closet. It was just not enough space to keep all of the clothes and shoes I needed for a week working in Helsinki
Terrible experience I booked a room 3 months ago and arrived at the hotel tired after a long trip just to find out that they were overbooked and moving us to another hotel Absolutely appalling!
rooms were large and comfy.
However, the pillows were really soft and small - we had to ask for harder ones.
Breakfast could definitely be improved on, considering the amount that was being paid for the rooms. For example, you had to pay extra to have cafe latte/capuccino, or tailor made omelettes.
Staff were friendly and helpful. When i checked out on tuesday around midday, got s lot of assistance from the guy on reception (have forgotten his name!) who helped with advice in spending my afternoon, getting to the airport and then helped with some printing and scanning. When i returned later to collect my bag, another receptionist was then dealing admirably with a dissatisfied customer who seemed quite full of himself and happy to be making a ruckus for seemingly very little reason.
Rooms and the hotel itself were well presented, all looked very cool, very happy overall. Thanks.
I've stayed here twice, and I love this hotel. It has great decor and pleasant staff. The rooms are spacious and comfortable. The balcony room I stayed in had a wonderful view of Helsinki too. Great, quiet location.
Lovely hotel, perfectly situated in heart of Helsinki!! We were in a "desire" room and it was well appointed though small (Europe standard). Beds were very comfortable. Breakfast with some tasty loca treats, like overnight oats (Pat's and chocolate and peanut butter soaked overnight in individual pots). Helpful front desk staff.
A really cosy and comfortable place. Charming service at the reception and awesome breakfast.
Best breakfast ever in my life. Excellent position in city center. Excellent staff.. Thank u!
I totally enjoyed my 2 week stay at your hotel.
The service staff was impeccable in all ways.
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The chef was a gem!!!
The food was extraordinary.
I will be back as my son and family live
there.
I booked a single room; however, as a gold member I often (most of the time) get complimentary upgrade (only for a cost which I refused). This time, I didn't, the front desk said that only Platinum member receives upgrade to a larger room. I didn't realize of that rule before and for the first time I felt disappointed. Anyway, back to the merit, the room is extremely small and the bathroom is not a dry bathroom. Breakfast was good though maybe a bit of variations would be good.