I walked into the shop. There was one 10-year-old kid at the lobby. A man stepped to in front of me from left side of the door. He didn't introduce himself. He said "hello" though. Conversation took place in Finnish. I'm also native Finnish speaker. I asked if there were any bicycles for 5 years old kids. Male seller responded that they did not have any bicycles in the store but they could order them from manufacturer of the Spesialized bikes. I also presented my need to buy new bicycle. I also said that I was interested in road bikes but they usually have too aggressive driving stance. I asked if there was bicycle with less aggressive stance. Male representative only answered that there were bicycles that have geometry which allows more relaxed driving position. He didn't present any practical examples or asked any question. It seemed to me that by being silent he wasn't willing to sell anything to me. The store has great variety of bicycles and their accessories. These items are waiting for appropriate sales personnel to sell them to buying customers. Unfortunately there isn't any professional sales person enrolled to this Foxcomp store. It seemed to me that this man was more like bicycle mechanic than salesman. This resulted to awkward and poor customer experience. I would not visit to this shop anymore since better customer service exist elsewhere.
hyvät tuotteet mutta asiakaspalvelu voisi olla parempaa
Laaja valikoima pyöriä ja tarvikkeita. Asiallinen palvelu niin myynnin kuin huollon puolella
On kyllä mahtava liike! Nopea ja hyvä huolto!
Leuka loksahti, kun olin juuri vienyt pyörän huoltoon ja miltei saman tien - eli saman päivän aikana - tuli viesti, että voi hakea!
Asiantunteva palvelu. Huolto erinomainen. Kolme pyörää ostettu täältä ja luultavasti seuraavakin.
Aina hyvä palvelu, hyvä valikoima pyöriä, osia ja varusteita. Ja loistava asiantuntemus!
Useampi pyörä tullut hankittua täältä ja kaikki olleet sopivia. Asiantuntemusta riittää.
Ostin täältä maastofillarin. Asiantuntevasti osasi neuvoa oikeantyyppisen pyörän valinnassa, varsinkin sen jälkeen, kun olin luetellut griteerit, joita pyörän pitää täyttää. Vapaa koeajo mahdollisuus - tätä arvostan paljon. Kaupan hintaan kuului pinnojen kiristys noin 400 km:n ajon jälkeen.
Suosittelen lämpimästi.