Wudassie

Location :

• Avani Bhalani

  26 May 2021

  Worst Covid test center ever.
  Don't trust if they give you positive report because it can be negative.
  As my personal experience I tested positive by their result than i went another laboratory and it was negative.

  response / report this review
• Anina Vontobel

  11 May 2021

  We went to the center twice and were extremely happy with the service! The process is very efficient and the staff very friendly and professional. In person as well as on the phone!
  
  It is probably best to go there after 7pm as there are less people.

  response / report this review
• Solomon Okubatsion

  21 April 2021

  I have checked towic and they gave me a folse result please please insure that you guys to give correct result . If not i will tell to everyone not to go to your branch and if you wont to see my result go to International clinical laboratories.

  response / report this review
• Bilisa Asmara

  31 March 2021

  Worst customer service have ever seen! They took my email to email me my result. I called them many times, but they did not answer my call. I tried to contact them on another phone, but they all the same. How does emailing piece of paper take 2 days? Unprofessional and disrespectful testing center. Here is my piece of advice for you if you read this review. Do not waste your time and energy in this testing center. Go somewhere else. This testing center is a liar and unprofessional.

  response / report this review
• Blu Tek

  13 March 2021

  The customer service here is one that is absolutely HORRIBLE . I recently took a test to travel after only being in country for a 2 days- short period of time. I was told the day before my flight that my results came back positive. Normally this would have been a possibility but bc I knew the chances of me catching the virus were slim considering I had the virus before, I decided to get tested again. When I tried to communicate with them to explain why that can’t be possible or if there was a possibility the samples got mixed up, not only were they dismissive but extremely unprofessional, and inattentive. Because of the time constraints, I had to pay extra to get the results before my flight. As expected within a few hours my results were NEGATIVE! Even then they refused to apologize for their error that could have caused me my flight. They also didn’t even offer to refund the money I had to pay to test again and the additional money I had to spend to get the results sooner. Here is a simple advise: while mistakes are unavoidable, accountability is the least your institution can do for causing the unnecessary stress or especially ridiculous spending. Please provide better customer service to all of your customers after all that is what they’re paying for.

  response / report this review