I bought a massage machine and it is rubbish, do not pay
I have ordered an elliptical machine beginning of January and spent just under 2k. received wrong product..basic console not the one I have paid for ( 300e difference in price).Firstly they have tried to convince me to keep it but I didn't like it. They told me they will send me correct console and they will arrange collection of the wrong one. They have arranged collection or actually someone turned up to take it away. Soon after I have received an email to say they don't know when the one I have paid for is available. But I didn't like the basic model and didnt want to wait for months for delivery. I have requested a collection of the machine and chosen different model. Well its mid of February and no one replys to my emails to tell me when they will deliver. So its probably best to avoid this company and if you think to choose other websites from Es..just check where are they are from as they seem to be "this same company" just different names and prices. Terrible customer service, very frustrated and disappointed.
UPDATE its now March and still no machine
Costumer service is nonexistent!
I ordered a treadmill that is now stuck at the delivery company. Mundo fitness have gave them a wrong delivery address which I'm trying to change since I first saw it in an email by the delivery company. Mundo fitness is not reacting to any emails neither are they available on the phone, no matter what time of the day I call.
So now the package can't be delivered and according to the delivery company it is even severely damaged.
Very nice guys. I happened to have an issue with something and they helped me in the best way possible to solve it, and it was quick. 5 stars, high five :)
Worst possible experience , more than 15 days since the acquisition of a bike and the problem is not only that it has not arrived yet but also the lack of information from the Company.