I bought a wallpaper that turned out to be faulty.
As I realized when it was already on, their response was to ask me to remove it, send it back to them and have them replace the rolls for me.
Obviously the remedy is worse than the disease since this solution would mean spending more money because of a defective paper.
Putting them in the new paper or returning the money was never an option. They are wrong, the customer pays for it.
Update 10/7/2020:
Denying everything after a year simply confirms what was previously detailed.
They could have contacted me to solve the problem instead of saying that everything is false.
By the way, before denying that they have never had that paper for sale, they should remove it from the catalog.
The previous review of a defective paper is false, such a claim was never presented, also when a paper comes out defective it is changed at no cost to the customer, since the manufacturer takes care that its products are of first quality and we ensure This, in addition to that fortunately today the defective ones are really anecdotal, since they occur on very few occasions.
Really sad that someone wastes their time like that.
Excelente trato y rapidez en la entrega. Realizado un pedido un día a las 10 de la mañana y recibido al dia siguiente a las 11. 100% recomendable