Pre booked parking and paid via the website and parked my car.
On arrival back in Spain on collection of car I was advised that I had not paid and would have to pay for release of my car unless I could prove pre payment.
That battery was flat and car was filthy and would not start and I had to get a taxi to our apartment.
The next day I returned with proof of payment but still had to pay for release of car and write to the manager Bruno explaining the situation which he responded to four days later admitting 100% that they were at fault and would refund the payment back to my bank account.
Three weeks later and numerous letters I am still waiting payment and both Bruno and his staff have ignored all my requests and emails.
Is this the way you and other loyale customers would like to be treated. !?
Awaiting your response BRUNO.
Ok everything is correct.
Very serious. No surprises during my 4 rentals .