They are scammers, things may not arrive or they may arrive broken. They are not series or legal
Poor quality information, you have to be calling to request information, lost boxes and they do not know where they are or appear. When you call to ask for explanations, and to find out what happens with your move, it seems that you are bothering them. They never return your calls and always give you an excuse not to get on the phone. According to them, they have spoken with their insurance about the loss of the transported objects. Of this, you do not have any proof nor do they put you in a copy of the email. More than two months later, you're still waiting for a response.
Delay of more than 1 month between Tenerife and Madrid, the door of a closet, a TV cabinet and 2 drawers of a bed with storage arrived broken. The latter supposedly took them to change (?) and when complaining they say they are unaware of the situation. The insurance seems to be nothing more than a hoax, and the company professional scammers.
From the moment of confirming the arrival time of the workers, to the fact that they arrived at 4 in the afternoon (instead of in the morning as had been requested), to the loss of one of the boxes that has not been returned. to know nothing, and finally that it seems that they are not responsible for compensating for the damages and loss of my belongings. The collection of the move in Barcelona was on January 4, the delivery in Tenerife on February 4, and I still do not know what compensation will be reimbursed.
We had to pay in advance and they did not give us the material that they themselves had indicated on the invoice and by phone, to store our belongings and transport them. We were unable to transport many of our belongings, as they were not on the list we gave them over the phone. Since they are the professionals, in theory, accustomed to starting and executing the relocations, we would have liked, and we understand that it would have been professional, to have asked if, in addition to the list of furniture, there would be other things.