Considering the elegant look of the reception and the outside of the hotel, the rooms were a bit of a let down. But that was just a small factor, overall good experience. Specially the receptionist was very friendly. The restaurant downstairs was ok, food was a bit boring. Not a good place for vegans to eat: the waiters had no idea what veganism is and they were not helpful with figuring out if there were vegan options.
Best staffsuper helpful. Basque Country is incredible!
Not the best but not the worst. Service is slack in the restaurant. Prepare yourself for long waiting times.
Good pintxos at the bar and reasonably priced dishes. If you need somewhere to eat it's a good option.
Hotel simple para pasar una noche. No es nada del otro mundo pero es acogedor. No recomiendo su bar-restaurante, ya que es demasiado caro para lo que ofrece.
Tranquilo, buen bar y buen restaurante.
Ok
The hotel is clean and right into the city centre, very close to the bus stop from Bilbao.
Very friendly, helpful, down-to-earth staff.