Adeslas Insurance Company S.A.

Location :

Quevedo Oficina, 28011 Madrid
Added by Jopie, at 02 November 2020

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• Emily Lautenbach

  19 January 2021

  Very bad service. Do not use them if you have any choice.

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• Abel D

  31 December 2020

  They are flustered with authorizations, they should eliminate most of them or make them much more agile and respond much faster. I have missed appointments for tests because Adeslas did not send them on time (when I requested them with time to spare) and other times they report incorrectly by phone. And they should specify in the authorization itself how long it lasts. And it seems fatal to me that in the case of psychology the authorization of 10 sessions (they do not give more) expires in a month if it is at the end of the year, so they encourage you to spend them before the year, but theirs since they are going to pay that you can distribute them when you need them most, they don't make sense. Also in psychology they only offer 20 sessions (of 30 measly minutes) per year when many more may be required. They should personalize it and improve it upwards according to the needs of each patient. And expand the number of centers available, including tests, etc. They spend on advertising what should be spent on offering good service to patients (mere customers or numbers for them).

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• Robert Armengol

  30 December 2020

  Nefarious authorization management service. There are times that the policy covers them and they are denied, others they fill them badly and when you go to the center it does not work and you have to ask for it again, with the loss of time that this entails. Imagine how funny it is to be at the medical center and they tell you that they cannot take the test and you have to go another day because they have made the authorization wrong. You try to solve it over the phone and it's impossible, they leave you stranded. Terrible service.

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• Mónica González

  01 December 2020

  I'm super outraged with them; 15 minutes on the phone to finally hang up, not counting that they have been with the computer system down MONTHS and there is no sign that they fix it or want to do it. I do not know what is happening with this mutual, but as time goes by they are plummeting and the prestige is reaching level 0. Ugh what a horror.

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• CAROLINA DELGADO CAMPOS

  09 November 2020

  Before, it was the best insurance for me. I do not know how they have been able to lower the quality so much in such a short time. It's a complete disaster. They charge you what they want even if they tell you otherwise. I will never go back with this insurance. Total fiasco.

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