About
Location :
Added by Jopie, at 26 June 2019
Opening Hours
- Monday 8:00 AM – 9:00 PM
- Tuesday 8:00 AM – 9:00 PM
- Wednesday 8:00 AM – 9:00 PM
- Thursday 8:00 AM – 9:00 PM
- Friday 8:00 AM – 9:00 PM
- Saturday 8:00 AM – 9:00 PM
- Sunday 8:00 AM – 9:00 PM
Gallery
Add missing information
2 Reviews
-
27 December 2020
Our 8-day car reservation was made months in advance and set to start on Dec 25, 2021 ( I’m also a National executive level member since I rent cars frequently with them in the US). When we arrived at the Punta Cana airport’s National office we were told that they did not have any cars and there was nothing they (including the supervisor) could do until previous renters return vehicles!!!!!
So, this late in the game no cars were available with the other rental car companies. Mind you, the folks were polite but refused to take responsibility for their inability to procure a vehicle - not even a day later ( they said they will call us if one became available - no call). After pleading, they were kind enough to give us a ride to our AirBnb while stopping to grab water since we were not going to be able to go food shopping without a car. We of course still tipped them generously- about the same cost as if we would have taken a taxi.
Today, Dec 26, I also called the National customer service phone number to file a complaint and express my disbelief at such poor business practices. They took my information - not much empathy demonstrated nor some sort of compensatory good customer service offering for the problems we have caused you - and created an incident report which was being sent to, insert drum roll here, the Punta Cana office - the same people who failed to deliver and take responsibility and procure a timely solution/vehicle !!
So at this point all the food shopping has to be done via taxis, and we won’t be able to do the nearby trips and sightseeing we were planning on with the freedom and convenience of our own rental car.
Certainly not the vacation we carefully planned and were looking forward to so much.
Buyer beware!response / report this review -
03 July 2019
DO NOT RENT WITH NATIONAL!!! Made a reservation for 2 cars and when we got to the office they told us they didn’t have any cars and treated us poorly making us come 2 days in a row and wait 2 hours each day without a solution. The agents names ares José and Andrés.
response / report this review
