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Added by Jopie, at 21 December 2016
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5 Reviews
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24 April 2017
Great all inclusive in the Dominican Republic. Opened up in December 2016. Friendly staff. New facilities, Plenty of beach chairs and bali beds in pool and beach areas. Lots of bars and restaurants.
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23 April 2017
The best place I ever been to in the DR when you go they make you feel like your at home and your there family drinks was great and food was good the the customer service was the best I ever had
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05 February 2017
This company does not allow their guests to control the temperature of their rooms. The thermostat automatically shuts off after 19 minutes of no movement in the room. This results in "luxury" rooms with 80-degree+ temperatures while sleeping. Fix this immediately. I have no problem continually posting this. I am staying in the Majesgic Mirage currently as I type this.
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06 January 2017
In rating the review I will first give the positives, great pool area, beautiful beach and if you do manage to get food and it is hot it is pretty good food.
Downsides.
There is very little ice on this resort. Bars run out and most ice machines don't work,
Jacuzzi tub in room 4113 does not work
Bathtub in room has a large chip out of it
The phones in our room does not work
Fire alarms still have construction bags over them so they will not activate
Reservations at restaurants is a nightmare spent 1 1/2 hours trying to get in to a restaurant out butler made reservations for us and ended up eating at other restaurant we did not choose to eat at.
The vast majority of the staff speaks no English
The bulters are a complete waste of time and money. They get your bags to your rooms and that is it
The majority of the resorts is not even close to finished. Most bathrooms are either missing sinks, lights, paper towels, and minimal hand driers work. Lanscaping needs to be finished as well. Overall workman ship is very poor here.
One morning we ate at an ala carte breakfast and after an 1 1/2 hours of waiting 3 of the 4 people got there food. 2 of the people's food was wrong, one never got their food and the food we did get was cold
After expressing our concerns with guest services all they said was sorry, we did have a night manager who was suppose to contact us and never did. He said he was going to make it right. All everyone says it sorry around here. No one is in a hurry and a drink might take a bartender 15 mins to make. So if you like waiting with sub help. This is the resort for you. In a year when this resort is finished and complete, it should be a nice place. But until then move on as this place is a training ground for people who don't care to work. This is not our first trip here as we have stayed at the hard rock before here. Night and day difference in quality of resortsresponse / report this review -
28 December 2016
Great beaches. Great staff. Very friendly and ever helpful to help you have a great time.
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