This airline is nothing but a big, bad joke. Lost luggage for more than a week, no information, no response to any kind of contact. No one knows where our bag is, it could be everywhere. It should have been delivered to our hotel LAST TUESDAY! Since then we didn't get any further information, plus their tracing system is ridiculous. Status didn't even change yet, last name is spelled wrong and when it comes to the description of the bag not even one detail is correct. Told them all of that but nothing changed. Thanks for making our honeymoon unperfect. Will we ever see our bag again? Don't think so and it seems that you don't care anyway. Hope, in comparison to my husbands bag, MINE will be delivered to Frankfurt when we go back home this week. Good luck to me ✊. Iberia - never ever again.
There is Account Mnagaer in Iberia offices in Santo Domingo, James Amaury Lara,that is excellent!!! Helped me right away with all the problems I've been having to purchase my tickets, that none of the agents in costumer service was actually wheeling to solve.
Mui bn
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