Name: Playa Dorada
Address: 57000, Dominican Republic, DO

Playa Dorada is a natural feature, located at 57000, Dominican Republic

Location :

57000

Added by Jopie, at 15 December 2016

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Anonymous

24 July 2017

I'm a big defender of equality, so when I witness first hand unjust practice I will most definitely speak up. Note, I am not a guest staying in this establishment as an overnight guest, but as New York native hoping to enjoy the beautiful beaches this country has to offers. I state this point because I am extremely disappointed at the difference in the level of customer service bestowed upon overnight guest of this establishment, as opposed to families who want to maybe just spend the day and take advantage of their day passes, which are offered, for a fee of course. That being said, there are rules and regularities that are not stated clearly at your initial registration. If you're an overnight guest you're privy to all Top Notch service however if you are other establishment as a day pass holder, you're nothing but a peasant, and will be treated as such.

Don't waste your money on this place. There are plenty of other Resorts offering day passes on the same strip. Second time visiting this Resort but NEVER EVER again. very unfortunate.

Best,
Santana-Urena
Anonymous

22 July 2017

I had a good time at this resort. I went in May so it was nice and quiet. The weather was great. The only thing that was really bad at the time was the staff at the front desk were super slow at assigning our rooms. We waited for like 3 hours to get out room. Other then that the experience was great. I enjoyed eating at Michelangelo a lot. Rooms were nice and clean.
Anonymous

08 July 2017

Great service! Rooms clean and spacious. The beach is clean. Great kids pool. Food is great!
Anonymous

22 June 2017

The reason why I'm giving them one star is because of their dishonest staff.

Initially I was going to make a reservation online for $106/night. Since, my internet was running slow I thought I call and make the reservation with them. They quoted me $180/night, I thought it was too much so I said no thanks. At the end of the day we just needed a place to stay, so we decided to head there anyways without making a reservation. When I got there the same people that I talked to on the phone said that it would be $360/night. I told him that he quoted me $180 on the phone, then another guy said $180/person. I checked their website through google maps and the rooms were still starting at $106/night, so I decided to book the reservation through the site. The staff refused to amend the reservation claiming that I was supposed to book for three nights, but the website does not disclose that with the customer. Therefore, I should called the 1800 number and cancelled the reservation, since their website prompts customer to make the purchase through a third party. It all sounded like a bunch of made up excuses, and I know that the reason why they brought up the price was because they noticed that we weren't from there.

I was willing to pay the $180 I was quoted, but to bring it up to $360 like I'm an idiot tells me a lot about the way these people do business. Another thing, if you are advertising a price online then you must amend your price, since it was how I found out about you anyways. I asked the staff for a business card so that I get my money back from the reservation I made online and said that they did not have any left.

If you have dishonest people working for you then you're running a dishonest business.
Anonymous

27 March 2017

Very nice hotel. They fransfer my reservation from Belive because they were full and think this was a good choice.
The front desk staff is very friendly, the reception was good and qucik.
The food was very tasty with a lot of choices every day.
Entertainment staff works hard to provide a good show and the best of all was the beach, this hotel has the best location on playa dorada.
I recomend it.
Anonymous

21 March 2017

Good: really nice beach, one section is more shaded than the other. Animation staff is doing a good job. Overall it is clean. Food is ok to good. The view of the mountain is really nice. The location is great, close to the airport and walking distance from a small shopping center.

Bad: Front desk service is awful. Rooms are ok, if you get a lower floor and/or renovated room. Buffet selection/choices is lacking. Buffet/restaurant service is non-existent unless you tip in advance. Just getting glass of water or silverware is complicated.

Overall:
If they would improve their customer service, it would make a world of difference.
For the price we paid it was ok. We have no regrets but would not go back. We spoke to many others people at the hotel and they pretty much all felt the same, "wouldn't go back"
Anonymous

20 February 2017

Good service for 3 star hotel. Pros: clean rooms, bbq at beach, gentle Staff. Cons: no ice cream, no a/c at main restaurant, weak night entertainment
Anonymous

02 January 2017

The staff was very friendly and always greeting us everyday with smiles. A special thank you to Hugo and Mayo for making us feel like part of their family. Their kindness and warm smiles were always welcoming and friendly.
The food was good and plentiful. The buffet was always filled with different choices for everyone. The Christmas buffet was amazing. The week we were there we ate way too much. Food was always available if not at the buffet there was pizza, chicken, salads and chilli available at other locations on the resort.
The entertainment crew deserves a raise!! We were encouraged to participate in games and pool sports everyday. The team was enthusiastic and full of spunk. They put on different shows every night even when it was raining, they did what they could to put on a show for the guests. All I can say is WOW. Even when up against mother nature they did a good job.
Our room was a suite. It was a perfect size for us. Our friends were in the adjoining room so it was very convenient. There was only 2 days where the rooms weren't cleaned in the morning while we were out but was taken care of immediately after a phone call.
The only negative thing I have to say is we weren't able to tip as much as we wanted to. Everyday I went to get money changed to smaller bills at the front counter, they never had any change. There is enough room in the reception area for a bank or money change and I think they should think about that. They really don't need a VIP room in reception as the whole week we were there, no one was in that room.
A big thank you to all at the resort and we will definitely be back.
Anonymous

22 December 2016

Very nice hotel. i had a wonderful time, enjoyed a lot with the animation staff, Reception is very welcoming and helpful. Food is amazing and it has the best beach ever. I recommend it.