About
Location :
Added by Jopie, at 26 August 2014
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday Closed
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4 Reviews
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29 April 2015
Avoid this fraudulent company! Booked 2 tours through Go Caribe while in the Dominican Republic - an island tour and a round of golf at a nearby resort. Island tour was a disaster and not as promised. "Private direct transfer" was a bus with 25 other people and about 20 stops, including one on the side of a very busy road to transfer to another vehicle. "Drinks included" was one tiny horrible rum and Coke. "VIP lunch" (which we paid extra for) was a mediocre buffet and the worse lobster I have ever had. "Starfish pool" was a sandbar with no starfish - they had dead ones that they pulled out from somewhere.
Golf never happened - first they booked the wrong day, leaving us waiting for over an hour for our ride that never came. The next day (when they actually had the tour booked for), we again waited for over an hour for a ride that never showed up. When the rep at the hotel finally contacted someone, we were told we could wait another 90 minutes for a new ride. We declined and they supposedly refunded our money.
After complaining and being ignored while in country, we contacted customer service after returning to the U.S. They promised a partial refund, then stopped all communication with us and of course never gave any refund. In addition, the payment for the canceled golf trip was never refunded. Worked with my credit card company to get my money back and even they couldn't get a response from Go Caribe.
Now, 5 months later, suddenly there's a new charge on my credit card from this company! For the exact same amount as the canceled golf trip. The other guy I booked a golf trip with had his card charged again also!response / report this review -
29 April 2015
Worst tour company ever!
Wasted an entire day on an island excursion that was nothing like what was advertised, or what the sales person claimed. Also, we were told that with the VIP package we would get direct transfer. This was not the case, and made 12-15 stops at other resorts for pickups/dropoffs. Also, there was a stop at a tourist trap store on the way which is not "direct transfer".
After complaining, Go Caribe agreed to a 50% refund. Emails went back on forth for a while, but no refund was ever given. They stopped responding to any attempt to communicate. I reported it to my credit card company had the charge refused/charged back. After a month or so, Go Caribe charged my card again.
Worst company ever. Worst customer service ever! and Worst experience ever!
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29 April 2015
You are the most despicable company and have fraudulent business practices. Charging a customer for a tour that never happened, not giving a refund (so we have to get a refund through our credit card company), and then charging the customer AGAIN after five months.
At all costs avoid using this company - unless you like throwing money away.
P.S. You've been tagged as a fraudulent company with American Express Good luck with that!response / report this review -
02 September 2014
super buen servicio.
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