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Added by Jopie, at 11 January 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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9 Reviews
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05 April 2018
Beach disappeared
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19 February 2018
Overpriced!
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27 August 2017
Very high end resort .. excellent restaurant with high end prices
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06 July 2017
The Gansevoort Dominican Republic is simply an amazing resort and property!
I’ve stayed at many fine hotels, but never have I received the service provided at the Gansevoort! Aura was over the top helpful in scheduling our activities and transportation in advance of our stay. Andres the Pool Attendant made our stay amazing. He was the most pleasant, positive, and helpful person I’ve ever encountered! The restaurant service staff was all welcoming and everyone at the resort spoke very good English. At no point did I feel something was lost in translation.
The resort itself was an impeccably maintained gem that was beautifully built and kept up. The pool offered an amazing area with a very chill vibe and nice furnishings to lounge in.
The food options were ok. The food generally tasted good, but during the slow season there was only one restaurant open, so a 7 day stay started feeling likes Groundhogs Day eating breakfast, lunch and dinner at the same spot. Off resort dining was not much of an option for weak stomached travelers.
The location of the resort was interesting. It’s very far away from Punta Cana and the more touristy resort areas, but still close to some great attractions such as the waterfall tours, zip line tours, diving/snorkeling, etc. However, there’s not much in the way of nightlife or anything nearby… but that may just be par for the course in what we came to find out was a very third world country.
The rooms were spotless and the cleaning service was beyond OCD. They’d sort everything of yours and put things away that you didn’t even realize needed to be put away.
During the slow season, they were kind enough to upgrade us from a 1 bedroom suite to a 3 bedroom (and most importantly 4 bathroom) suite with a plunge pool and ocean view. During our stay of the 48 rooms, only 6 were occupied, so it felt like our own private resort.response / report this review -
21 February 2017
Most amazing experience! From the luxurious rooms, restaurants, grounds and staff. This resort is a perfect oasis. A must!!
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10 January 2017
wao what a nice hotel ..
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30 November 2016
très bel hôtel, très bon repas , propre mais.les maudits vendeurs de gu gus sur la plage nous empoisonnent le voyage, ils sont irritant énormément et je crois que les hôtel devraient se réunir pour éliminer ce fléau et de plus , on s'est fait voler notre cellulaire sur la plage par des ti bout de chouc de 8 ans faut le faire
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29 January 2016
This hotel is way over-rated. The rooms are overpriced. The location is in the middle of nowhere, so it is impossible to walk anywhere. The neighborhood where the hotel is located is scary, and I would not suggest venturing out.
The hotel It is still under construction, so half the facilities are not opened. The restaurant menu is limited, and food is sub-par.
There is no actual hotel lobby. It's basically a condo operating as a hotel.response / report this review -
18 January 2016
BEWARE: Theft by Housekeeping
Be very careful when leaving anything in your hotel room at the Gansevoort. Me and my wife learnt it the hard way. The hotel room is armed with a non-standard safe which is operated by a key and a number pad, but there is no instructions available. Unfortunately, I locked up my valuables first and was unable to open the safe and we were rushing out for our surfing lessons, so I asked my wife to hide her wedding and engagement rings. She left it in the front pocket of her back pack that was left in the living room and we had forgotten about it until it was time to check out. That was when we realized it was missing.
We raised the issue to the front desk and the manager told us they will have a team search for it and question the appropriate housekeeping staff and that they would get back to me. Yet 5 days after our trip and having sent an email to remind them, I have yet to hear back. Two emails to the management of The Gansevoort Group to ask for assistance have yielded no results or response. We did finally receive an email from the COO of the Gansevoort Group after my third email, but the response offered no help, except to tell us that there has been no other incidents of theft at this resort.
My review is to warn guests or future guests of the Gansevoort DM to be very careful and to make sure all valuables are locked up. Clearly the housekeeping staff isn't properly screened and they do go into your bags to look for valuables. The hotel management has also been unwilling to do what is necessary to help us retrieve our stolen valuables, nor to communicate or follow up with us on what they may be doing to help.
Regardless of the theft here is our feedback on the hotel:
Service: The round trip airport transfer was good, and the service was good. However, the hotel staff is ill-equipped in dealing with the situation we faced and offered no help.
Quality of Rooms: Rooms are comfortable and spacious. However, beware of mosquitoes. There are small mosquitoes, and both of us left after a few days with many bites all over.
Restaurant and Food: There is only one restaurant, and the quality of food is mediocre at best and the choices are limited. I would expect far better quality of food at the Gansevoort.
Beach and Pool: The pool area is well maintained and the hotel staff is friendly and helpful. The beach is almost always pounded by strong waves, so it is impossible to get into the ocean.
Note: We stayed at this hotel in November 2015, during the Thanksgiving weekend.response / report this review
