About
Location :
Added by Jopie, at 18 July 2016
Opening Hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 5:30 PM
- Wednesday 9:00 AM – 5:30 PM
- Thursday 9:00 AM – 5:30 PM
- Friday 9:00 AM – 5:30 PM
- Saturday Closed
- Sunday 11:00 AM – 5:00 PM
Gallery
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7 Reviews
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08 September 2017
Edit 09/08: it gets even worse: they wrongly reassembled the cover of the cooler and squashed a pipe which ended up breaking last week. There are no words to describe how miserable the service is in this garage!
Terrible experience with dishonest and incompetent people:
had an issue with a subaru outback and took the extra care to bring it to the suburau garage in Aarhus. Upon arrival the car was brought into the garage to take a look under the hood.
i explained again the symptoms and what was probably the issue and was asked to take a seat while the technician inspects the car.
After about 20min of wait i went back to check on the progress and found the 2 persons with the defective pipe out of the car.
I then had to spoon feed them the correct part number as they were unable to find it themselves and it turned out that the part was not on stock but could be ordered for the following day when the car will then be fixed.
As I wanted to go back i was told that my car can't drive anymore.
As i asked to get a car lent i was refused the service but was told i could rent one, which i endend up doing as i was under heavy time pressure.
i got the car back the following day: pipe was changed but the warning lights on the dashboard were still blinking just as when i took it there but Martin told me that they can't do more without changing further parts but that I could drive the car back to France.
I checked this information with my Subaru mechanics in France who immedialtely knew what the problem was and advised me against driving a long distance in this condition as this could lead to serious damage but explained me how to solve the problem.
I then called Martin again to share the newly gained information only to find out that his Subaru mechanics actually on holiday is and he wouldn't know how to conduct the procedure. He was not willing to work on the car unless i pay extra.
I ended up paying 1000kr in labor cost (1,25 hour of labor at the wooping rate of 850kr/hour for a subaru specialist) and 400kr for the car rental to have a pipe changed by someone who had absolutely no expertise in the brand.
Subaru should be more carefull about who they appoint as official dealers as this kind of service really damages the brand image.response / report this review -
18 July 2017
Vores familie har købt de tre seneste biler her, det har vi ikke fortrudt. Venlige og servicemindede i forbindelse med køb og salg af bil. Værkstedet er perfekt og klasser bedre end jeg har oplevet hos andre mærker.
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13 February 2017
Fantastisk service altid.
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13 January 2017
Worst sales department.
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18 December 2016
Go service hurtigt betjening 👍
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03 November 2016
Citroen forever!
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25 July 2016
God service.
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