Nyvo Aps

Location :

• Gitte N.

  10 July 2021

  KØB ALDRIG HOS NYVO / KØKKEN24
  Den 7. februar bestilte jeg en emhætte på NYVO / Køkken24. Den blev leveret den 8. marts. Kassen var okay, men emhætten var tydeligt beskadiget, da vi pakkede den ud. Jeg skrev en anmeldelse på Trustpilot og blev herefter kontaktet af Bjarne Bilenberg, der bad mig sende billeder af den beskadigede emhætte. Efterfølgende ringede han og bad mig sende den retur til Ålborg. Jeg bad ham maile mig en returseddel, men det var ikke nødvendigt, sagde han! Emhætten røg retur, og efter en uge prøvede jeg at ringe. Nummeret var nedlagt. NYVO / Køkken24 svarer ikke, og når jeg googler Bjarne Bilenberg får jeg et par telefonnumre, som dog nok viser sig at være hans børns! I hvert fald får den unge pige i telefonen "besvær" med at høre, hvad jeg siger. Nu mere end 3 måneder efter, jeg har returneret emhætten, er der stadig ikke gået penge retur på min konto. Så absolut 0 stjerner herfra!

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• B S

  18 June 2021

  POOR CUSTOMER SERVICE AND DELIVERY
  
  We have just been provided with a refrigerator where we have experienced a lousy delivery service and that the customer service employee would not listen to our issue and simply disconnected the telephone connection. Only use this company if you can live without any service!
  
  When the carrier rings the doorbell and we open, we are in a meeting, so we do not keep a close eye on him. When we 2 min after looking at him, he has simply put a box on the sidewalk outside the building, without receiving any receipt for delivery.
  
  When we call customer service and ask why it has not been delivered to our front door, we are told that it is in the terms and conditions and that it will be placed at the curb. We should have shown this ourselves, and we should have called their sales department, who must manually update that you want delivery to the door, as this can not be stated on their website ??? !!
  
  We were frustrated as we have not received this information at all. But the lady in customer service said we had received this info in an email (which we have not received), after which she "would not listen to us" and she then disconnected the phone connection.
  
  Talk about a lack of both customer service and delivery service !!!

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• DIY B.

  07 June 2021

  21 WEEKS WAITING TIME. Only now do they unsubscribe from the product after 10-12 emails with promises and excuses about Covid and the manufacturer (Probably continuing with even the same strip in response to this review). First compensation after 10 weeks - a voucher of DKK 200 no alternative .. After 21 weeks there is an alternative one of their other models at full price, which is not in stock until 4 weeks. sad, sad. ZERO STARS😡

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• Janni Johnsen

  05 May 2021

  Really service-minded shop! Especially my communication with Mark has been completely in a class of its own. They have taken responsibility and done everything they could to ensure that I as a customer had a good experience.

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• Lars Rønnow

  11 March 2021

  poor customer service

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