Fin service og altid imødekommende ekspedition. Har lige købt min nye brugte Kia Rio, og har fuld tillid til firmaet.
Flinke og kompetent personale, service er i top
Tiptop service
Virkelige flinke og god service
Det var regtig god pris på bække biler. Vi kommer igen om 1 1/2 år da vi skal have byttet en bil mere ud. Jeg køre med glæde turen fra Jylland igen. Rigtig god service behalige sælger mangler ikke noget.
Stor men kedelig butik.
Prøve kørt en Opel astra, og efter prøvekørsel fik som det sidste fortalt at leveringen tiden på den type bil var op til 12 uger vi syntes vi var i god tid når vi skule bruge en ny bil om 5 uger men nej de havde masser at lave så de kunne ikke hjælpe.
Valgte at købe en Opel astra af den model vi ønske hos Opel i Roskilde, som sjovt nok godt kunne levere.
Plads til forbedringer hos sælgerne.
Horrible experience at Andersen & Martini. Do you like wasting time and been treated like crap, go to Andersen & Martini Taastrup.
I am writing about the bad experience I had at Taastrup showroom, Sunday, the 5th of March 2017, with the salesman M. M. L. and soon after with his supervisor L. D. N.
I’ve booked a test drive for a second hand Opel Astra, Sunday, the 5th of March and after I’ve tested it, I informed the salesman I’m interested in buying the car on the spot since it was a gift for my wife.
After the negotiation, the salesman printed the contract and handed it to me. Reading the contract I realized the car had an accident, accident which nobody told me about before. I asked M.M.L. about it and he couldn’t tell me anything, so he went to find out more information. After waiting around 15 minutes, we agreed that he will send me the information about the accident and the contract by email to be signed since I was traveling the week after. Later that day, he wrote to me telling that the car had indeed an accident resulting in a “major wheel alignment problem which may not be fixable” therefore the car had to be serviced before I purchased it.
Monday morning I called him and asked about the car and now he told me the car had “major frame damage” and it cannot be sold to a private customer, but only as spare parts. He also told me the car had the accident back in 2013. How come a totally damaged car could been driven approximately 50000km after the major accident? According to the car service manual, it has passed several auto checkups in 2014 and 2015. I guess I was lied.
Is Andersen and Martini selling damaged cars which can jeopardize innocent lives? Who knows?
Why the salesman started lying and backed out of the contract we negotiated and shook hands on?
After complaining to his supervisor, he told me he will try to find out what was the problem with the car and get back to me, while in the meantime he’s going to search for a car with similar options. After waiting almost a week for an answer and a new offer, I decided to call to find out about the status of my complaint. The answer was: his salesman was in holiday for the upcoming weeks and he couldn’t find more info about the car. I informed him that I found that the car has been registered Tuesday, the 7th of March (two days after my visit at your dealership) with the following number plates: BK87908. Over the phone he also told me he doesn’t have any offers for me.
Customer service is non-existing at Andersen and Martini since I wrote 2 other complaints directed to Sales Operation Manager and Andersen Martini CEO. Both complaints have not been answered to this day.
A very disappointed and disrespected customer,
Gelu Laurentiu
Jeg må sige det er den bedste service jeg har været ude for som bilkøber, det er ikke så få biler vi har haft i vores levetid af div. mærker, så vi har prøvet lidt af hvert.
flinke sælgere, mekanikere og personale, som altid er villige til at hjælpe dig hvis du har problemer, kan absolut anbefale A&M Tåstrup.
MVH. Per Solrød
Min oplevelse ved bilkøb hos Andersen og Martini i Tåstrup var for mig en rigtig god oplevelse. En hel fantastisk sælger med et godt tilbud på min brugte bil. En fantastisk betjening ved gennemgang af den nye bil. Prøveturen i den nye bil, så meget jeg ville kører, en grundig gennemgang af tilbehøret og funktionen af disse. Modtagelse af bilen som aftalt, ren og pæn bil og 3/4 fyldt benzintank. Jeg har kun ros til Tåstrup afdelingen. Hilsen Poul Olsen Carlsbergvej 5 Greve
Sødt personale hele vejen rundt og godt tilfreds med arbejdet, dog kunne jeg godt ha' ønsket mig at der var fyldt sprinklervæske på. Så når man kører fra et service så spiller bilen Max.
Service er i top, personale såvel ved indskrivning som mekanikerne er utroligt venlige og virker top profesionelle. Jeg har absolut intet at klage over eller på!