Hibike

Location :

Westerbachstraße 9, 61476 Kronberg im Taunus
Added by Jopie, at 14 February 2013

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• Anonymous

  12 November 2017

  I bought just a few things online, was okay service OK. Recently i had some communication via e-mail was very Hood, timily and precise answer. I am not sure they are expert with campa groups and reliable with such support and service. When i will visit the shop i can be more precise.

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• Anonymous

  02 November 2017

  Extremely disappointed with HiBike's customer service. Took a RockShox Reverb Stealth seat post in for a standard service in late June. Picked it up in August and flew back to Zambia (where I live) to discover it was in worse condition than when I took it in - would not stay down or up when riding despite bleeding the system several times according to RockShox instructions. Contacted HiBike numerous times by email but my emails were ALWAYS ignored, despite an automated response saying I will receive a reply in 2 working days rubbish. I also tried to call many times but getting through is a BIG challenge - the workshop NEVER picks up, I am always put on hold for long periods and the phone line times are not easy if one is working full time.
  
  In early October I couriered my seat post back to the shop requesting them to inspect and rectify their mistake. In mid-October I finally managed to get through by phone and was promised a rapid email response. Now, two and a half weeks later and still no response. What kind of customer service is this? I have now had nearly 2 months with a dysfunctional seat post. Can't ride my bike and HiBike seem not at all to care, despite now being in possession of my seat post. What do I do? Give up and buy a new one? I am really fed up.
  
  I am very disappointed with level of service - there seem to be systemic problems with the way this shop deals with its customers in after sales/service support. Strongly recommend other bikers not to use with this unreliable business.

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• Anonymous

  26 May 2017

  Ordered two @specializedbicycles from Hibike.
  Finally arrived one bike with Deep scratch 1.5 x 1 cm. on the handlebar, missing parts, and wrong size of the support wheels. Today is May 26, I wasted 12 days in trying to solve the problems with my purchase. And still no result - missing parts ate not sent, refund is not done.

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• Anonymous

  28 January 2017

  Good welcome, passionate specialists all over the place, huge space with all equipment related. Really exhaustive offer for down hill. Technical support and sales all knowledgeable and multi language speaking. Parking larga and safe and a lot of on options around to spend time, dije and amble.

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• Anonymous

  12 August 2016

  Super Service

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• Anonymous

  28 May 2016

  Great selection and absolutely the best customer service in every aspect. Great place to try before you buy and they have a good selection of mountain bikes, parts, and accessories you won't find in stock anywhere else. The only downside is for some things you need to know exactly what to order since they order it from the warehouse in the back. Not too bad since they have a computer for customer browsing.

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• Anonymous

  21 February 2013

  Steer clear of HIBIKE. My experience was really bad, Good price but worst service I ever experienced online, they messed up my order, wrong and missing items shipped, would not acknowledge or reply to my emails for weeks and months, email ping pong lasting 12 months for a half baked resolution, my advice steer well clear and buy from a reputable online retailer.

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