Unpersönlicher Möbelladen
This place is an interior designer's dream. Definitely going back
You can find anything to your home a bit expensive through
Leider werden Lieferzeiten ohne Rücksprache um mehrere Wochen überschritten.
Mündlich zugesichert 1 Woche, schriftlich vereinbart 4 Wochen und nach 8 Wochen und 3 vergeblichen Anfahrten immer noch keine Ware in Sicht.
Freundlichkeit endet mit Unterschrift des Kaufvertrages. Kaum zu erreichen wenn es um Probleme geht.
Produkte und Preise nach allen Rabatten fast identisch zu Möbelkraft
Beautiful home decoration. Not very crowded.
Just to share a unpleasant experience with Hoeffner Barsbüttel:
Bough my Schlafsofa and a Sessel in Feb, Schlafsofa intended for 2 OG, the transport guy said our stairs is too narrow, did not try any thing, just lay that down in EG where I have already a sofa. The fuesser of the Sessel does not match, the Schlafsofa has a small hole in the front surface(texile part). Complainted to Customer Service, and suggest somebody come to disassemble the sofa and can move it to 2 OG, the customer service asked me "if that is as simple as you mentioned, why do not you do it on your own?" Jesus! Never expected such rude customer service, I paid for that, and in contract it says" Lieferung&Montage Inklusive".
In the following days, no one is taking care of that, customer service just told me "still in internal clarification" Due to the coming birthday party of my son and limited space in EG for a second sofa, I had to work with 2 friends, disassembled the sofa, moved to 2 OG, and assemble it, found further problems with the Schlafsofa (in picture).
For the Sessel they promised to send out the right Fusser within two weeks, after 14 days I did not received anything, called again, "wow, you did not receive? we will send out again!" One week later, the new Fusser arrived, but unfortunately still the wrong one, called customer service again, "we need to clarify with our supplier" No indication when will they ship out the right one.
Called customer service again about the Schlafsofa, told me they can change for a new one, I remind that the effort would be extremely high. Disassemble the old sofa, transport from 2.OG to EG, take back to the transporter. Disassemble the new sofa, transport from EG to 2.OG and assemble that again. Customer service told me, "You should make it ready for replacement".
To be honest, this is the most rude customer service I experienced in Germany since 10 years. Indeed disappointed with Moebel Hoeffner, for the quality as well as customer service, would never suggest any one to buy at Moebel Hoeffer.
Not a fuel station.
Great furniture