Ok
Stets Spitzenprodukte, die es woanders so nicht bzw. noch nicht gibt. Immer freundlich und sehr gute Beratung. Daumen hoch und weiter so!
Organized but there are few attendants
Extremely friendly, patient, thorough and helpful service. Got much more help than at the Genius Bar.
Absolutely horrible service and unacceptable waiting times for repairing a laptop. They actually told me I should go to Berlin or Dresden if I wanted my Mac hard drive replaced within 2 weeks. On top of that, I know exactly what needs to be done to fix my laptop (new hard drive), but they won't touch it unless I pay their 60 Euros diagnostic fee. Not recommended at all.
I have explicitly asked the following: If warranty does not cover the costs of reparation of my device, and you estimate the price to repair it; will I have to pay for the estimation if I finally decide not to repair it. I have been told that as long as I do not decide to do the reparation, I do not have to pay for anything. Finally this was the case, and even though I have been told that the estimation is free of charge, I had to pay 60 euros. I feel deceived.