Theft. They hide that they charge you 28% commission until you have signed the slip. You only then discover it once the money is handed over. You then find that it is stated in blue writing on blue background at the bottom of the sign on the back wall of the office that is obscured. They only put the bottom of slip under the window to sign so that you can't read the terms. When I complained the staff member threatened me to "watch myself" and then taunted me that she ripped me off. Criminal!
Be careful! Commission for exchange from foreign currency to CZK is 28%!
28% commision!!! THIS IS PURE CHEATING!
AVOID!!!
Received 1100 Czech Koruna for $100 Australian Dollars.
Went down the road and got 1700 for the same amount.
Go only if you want to get robbed.
I'm so regretful why I haven't read all these negative reviews before exchanging my money in the city center. As it is obvious from the reviews, this company is a disaster. They'll rob you and once you realize it and you object, they say you cannot do anything about it. Do not exchange your money here. All the other exchange offices are better than this unethical and deceitful company.
I heard the only negative reaction on the currency exchange, but it's the only exchange where they have available coins, so I visited it. Actively I asked about fees and the exchange rate, the amount of which did not satisfy me. Now to me the money changers out offered the course better and we agreed. Everything was without problem. So it's all about communication, and that was without any problems. Thank you.
BIG TRAP!
DON'T FALL INTO IT! THEY WILL ROB YOU.
28% commission! Do NOT change your money here. this place is only aimed at tourists and they can be very dangerous. They threaten people and can get very violent.
Just be careful using services of these crooks! Our foreign friend just came back home from their office even though we warned her about exchanging money in the city center. They forced her to sign a piece of paper without reading it, which states she was informed about it and they charged her 28% fee. They write here about how legal their actions are. It could be but it's still a scam and they just use foreigners' trust.
What this company does is a legal ROBBERY. 28% service charge. They are also very quick and efficient at performing their services since sooner or later it can happen the customer actually realises he is being robbed in the middle of the day. Well, I failed to read the small letters on time. Hope that in the future nobody repeats the same mistake.
No problem money exchange, a small commission. The replacement came out cheaper than in the bank. I came here on the recommendation of a waiter from a nearby restaurant and I was OK with this deal. Cheaper than food in restaurant in the centre:-)
TERRIBLE. I feel completely ripped off and stolen from. They make up their own exchange rate not based on the real rate. I exchanged American dollars for Check and they gave me rate of 20 instead of 24 which is real rate. NEVER AGAIN