About
Location :
Added by Jopie, at 02 November 2012
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday 8:00 AM – 8:00 PM
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16 Reviews
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24 January 2023
Avoid. Booked car with travel agency for early start 7am, manager was supposed to come but no one was here and just arrived 8am, with nothing ready (all documents sent 3 days before). Return in the agency dramatically long also
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29 December 2022
Returned our car and now find ourselves in the stereotypical position the following week where we've been sent an invoice for hundreds of euros for made up damage to the wheels.
We took our own images upon return and are in the midst of contesting this, imagine they lick their lips when you don't take out the additional cover.
Avoid.
Update : Successfully claimed our money back (some 600 odd euros) by going over their heads to daddy UK/EU Europcar head office. Lessons learned throughout.response / report this review -
18 November 2022
Stay away if you can. I must say that this is the most unpleasant car rental experience I have ever experienced. It is the same on other branches around the world. Unpleasant people, shady rules.
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31 May 2022
Card was charged, we received confirmation that our car was ready 13 minutes before pick up time. When we got there, the branch was closed because of “technical difficulty”. We called and got voicemail at one phone number, and at the other, an employee told us our car was canceled, no explanation, no alternative vehicle or location. We had to cancel part of our trip. I’ve never booked with europcar before, but at least this was literally the worst possible experience. I’m sure getting our money back will be hell too.
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31 December 2021
The worth experience of car renting ever.
Personal is rude and do not really care about your problem.
Europcar serve us with broken cur and it takes 2 days to change it.
"You are not people into this country" - the key messege from them.response / report this review -
12 February 2020
Very friendly service. Good cars as always. Thanks a lot.
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18 August 2019
Exelent service, new cars, good price. Everything was perfect
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17 May 2019
I’m using this rental company everytime. In Prague i like it the most. Really nice guys and friendly atmosphere. Just the brown-haired girl always has really ironic tone and her english is not good.
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17 December 2018
I believe you owe me € 670 so Am taking my flight ✈️ this morning so I will get in touch with you when I arrive to London also here I will Edit this review later on ✍🏼✍🏼. 🖐🏼🖐🏼👌🏼if I don’t hear back from you 👻☠️ don’t think I will let you use the rest of the public by your smart illegal business. By the way I have videos I will list a link for it also photos and I will let the public judge this matter and think twice and maybe more before they intend to do business with you. Looking forward to hear from you a reply here to solve this matter 🧐 if you don’t reply 🙈 that will proof that you are hiding because you fear from something wrong you done with me 😖😡🤬 so
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15 December 2018
Quick easy rental very good English speaking staff
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19 November 2017
Angenehmes Personal und hab ein tolles Auto bekommen. Die A Klasse hatte gerade mal 18 km drauf. Gerne wieder! 😁
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02 October 2017
Great staff, new shiny cars, always helpful, had numerous rentals and I was always very happy. Smooth and fast on-boarding and return.
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22 September 2017
Horrible guys. .. my second bad experience with these guys .. inspite of reserving my car a month earlier - they didn’t block my car and finally ended up taking something available , Don’t trust these guys
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24 May 2017
On the return from the USA in the CDG they lost our luggage so they did not arrive in Prague. Including car cot. We had our car parked in the airport so we had problem to go home with our 6 month daughter. The baggage claim office did not offer any solution so we decided to rent a cot from rent-a-car company. We tried 6 of them, but all refused to help us. The first who actively help was a gentleman in Europcar - he rented us a cot for a very reasonable price so we could go safely home. Thank you, Europcar!
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10 March 2014
Luxusní prohlídky neni tam bordel mezi kuframa
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09 November 2012
I rented a car here from National. A week after returning the car I received a bill in the post for £400 with a letter saying that I had incorrectly filled the car with diesel (when it was a petrol car). Luckily I found the receipt from the petrol station showing I had filled correctly with petrol. After a phone call and emailing a copy of the receipt they aggreed to investigate. I then received an email saying that the car was actually filled with water!! So someone had drained the car's tank while it was in the rental car park!
What annoyed me is that National knew this, but still tried to put the blame on me.
So if you rent from here, keep your petrol/diesel reciepts :)response / report this review
