I had booked a rental car from Avis before I saw some of these negative comments on Google. I was therefore very happy that my experience with Avis at Larnaca Airport turned out to be positive.
Despite having received our bags quite late off the aircraft, we were second in the line at the desk, so we were seen promptly, politely and professionally; we were asked if we needed any extras (eg satnav, car seats etc) - we didn't; we were asked if we needed the top-up insurance (we didn't as we had taken out this insurance for a yearly subscription back home); we were directed to the car pick-up point; we received the car (exactly as requested - a Ford Focus 1.6 auto) but with some minor damage, but this was noted on the paperwork, so no problem; the return of the car was equally straightforward. One happy customer.
Car rented via Payless from Avis. They gave us Suzuki Swift. Car had millage 57k but according to conditions was more than 257k or 357k imported from Japan. Was stinky and dirty inside, scratched all around the body. Suzuki was after serious crash and car was turning in to one direction all the time. They didn't have any other car at this time to change it.
Very bad company and mafia like employees. Don't believe a word they say. They told us that Cyprus is in many places dangerous and we should pay extra €80 for an extra insurance. Then they gave us a 4 years old car and spent 20 minutes drawing every small scratch of the car on a special document, then told us that every new scratch that is bigger than 4cm will cost us €200!
Actually we left the airport in a very scared mode, the reality was different of course.
Really unbelievable!
A nightmare in just a couple of words. AVIS has really stuffed our holiday in Cyprus. (1) they did not deliver the car they promised. (2) the car provided was smashed. (3) they made a number of promises none kept. In the end I delivered the car back to the depot, as it was exactly the opposite of what I ordered and it ruined my holiday. Later when I complained to AVIS International and supplied them with all necessary papers (a chore taking days to complete) they stopped replying to my emails and they were not interested to hear my story. A complete disgrace from an International Company. Never will use AVIS again anywhere.
The worst company you could rent a car from. Total ripoff
When we arrived all AVIS signs had been removed already. They almost handed us out a lower category car because they mixed up some bookings for the same period. The car showed 10.500 km's but looked like 100.000. It had scratches and bumps almost everywhere. The rear tires were worn and the front wheels had winter tires mounted. Later we had to find out that board computer and gas gauge were faulty so we almost ran out of gas
When we brought back the car the station already was renamed and they instantly removed the AVIS sticker from the car.
They charged us an airport fee despite the fact that the station is 1.5 km's away from the terminal. Budget and Europcar have their counters at the airport and the cars also park there. Don't use AVIS in Cyprus!
took money from deposid- claimed there was demege
ther was nothing(we have pictures)
sevice was very bad the guy was dishonest tried to full us
avis- never again
Impossible to contact by phone if you have any problems, you get a "emergency number" that is not reachable, also not during office hours, the phone number listed on the Google listing never gets picked up if you get problems you're basically f.., since you can't reach them.
I got a better car then I asked for, without paying extra!