Uitvoeringsorganisatie Ruimtelijke Ordening en Planning

Location :

19 Plasa Horacio Hoyer, Willemstad, Curaçao
Added by Jopie, at 08 December 2023

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• Google User

  09 October 2024

  phone never gets answered. emails never get answered. very very bad service

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• Google User

  12 April 2024

  TERRIBLE! No phone number works!

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• Google User

  30 January 2024

  This office has a phone number, but Never ever pick up the phone.

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• Google User

  15 December 2023

  Set your expectations very, very, very low. Here are some things I encountered:
  
  a) They're open a total of 17.5 hours in a given week.
  a) Five in-person trips, three weeks to get a one-page letter with my address
  b) Was told letter will be ready in "two weeks" (was not)
  c) Was told I will be called when ready (was not called)
  d) Security guard was present, but none of the staff. Was asked to try come back in "an hour" or "tomorrow".
  e) Phone listed on website - does not get answered
  f) Email listed on the website - does not get answered
  g) WhatsApp number/chat listed on website - does not get answered
  
  In 2022, this department received 97 complaints (1st place tie) to the Curacao Ombudsman:
  https://www.ombudsman.cw/aanbieding-jaarverslag-2022-ombudsman
  
  TIPS: Ask for and write down names and dates & times of everyone who makes you any promises. Cite these names and times when you come back for in-person check-ins once a week. Become a known and familiar person and signal to them that you do in fact need something important from them. Complain to the Ombudsman (even if the Ombudsman is powerless, at least it pressures the department to not be most complained-about department):
  
  https://www.ombudsman.cw/klachtbehandeling

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